*4.2.3 Quality operations after manufacturing*

Upon completing manufacturing, the products, some quality operations need to be carried out in delivery and after sale services. There could be various activities some of those are given in **Figure 3**.

Performing quality predictions before and after manufacturing can be carried out intelligently in order to follow if the predicted quality can be realized or not. Intelligent post production analyzer receives not only the predicted values but also some warranty information to keep track of the products after they delivered to the customers. Products should comply with the specifications and terms of use as promised before order received. The system may define conditions subject to warranty as well.

Comprehensive quality analysis may also be carried out upon receiving some feedback from the customer. Feedback can be received either by satisfaction surveys and information gathered by customer information channels (i.e. on-line support through web page applications). Information provided by the customers may be a good source of updating quality standards and expectations within manufacturing systems.

Analyzing the quality costs may provide some useful information for quality related operations and their effectiveness. Cost benefit analysis could direct improvements over the quality management process. Deterioration and sampling costs as well as the cost of inspection and control systems for specific products with specific attributes/specifications. Intelligent cost analyzer may collect cost data and may establish true costing and pricing strategies which would not compromise from the quality but increase the attractiveness of the products and services. Analyzer may generate some recommendations for quality improvements.

**Figure 3.** *Intelligent quality operations after manufacturing.*
