**2.4 Rating and acceptance rates system used to monitors drivers' performance**

Once the ride is completed, all riders and drivers can evaluate each other through a ranking system built into the platform. The ranking system is a five-star rating system. Bolt points out that when a driver is scored, it is critical that passengers consider whether their drivers are generally polite and polite, that they navigate well, that they are safe, keep the car clean, and want to use Bolt again [2]. The driver also has the approval score, which is determined by the number of approved rides

divided by the driver's total number of requests. Drivers are encouraged to maintain a high rate of acceptance of the ride by periodic incentives providing hourly pay that is assured if the driver's acceptance rate is above a certain specified amount. Drivers with low average passenger rating and approval rates are subject to scrutiny. They will also automatically face deactivation on the network. Likewise, riders with a low rating score are at risk of being refused by drivers. Drivers have the option to disregard incoming requests from low-rating passengers below their desired threshold. Drivers that retain strong passenger scores and approval rates are often elevated to advisors or recruiters. In addition to driving for the service, mentors and recruiters recruit new drivers and oversee the application process while receiving additional money for these jobs.
