**2.2 Allocation of work on the platform: driver-passenger pairing**

Drivers must activate their platform app to perform their function. This allows drivers to get their work done and execute it. According to Uber, "the nearest driver to this rider immediately gets the tour order in a 15-second timeframe to receive it," until the user orders a trip across the portal (i.e., the smartphone app) [2]. But both Uber and Bolt deny specifics of the pairing algorithm based on proximity. Our analysis, however, showed that the algorithm could also have other variables. The passengers' request contains information on the location, image, name, and rating of passengers.

When the driver agrees with the request, it will notify the passenger, and the driver will be able to drive to the position where the passenger is waiting for the driver to begin the journey. Both Uber and Bolt do not have the option or drivers' desires, whether they choose to obtain on the network for those passengers or trips. Both platforms facilitate passive dismissal of allocated passengers only, i.e., if the driver does not want to approve the request, the accepted 15-second window must wait before a passenger's new request is sent for the app.
