a.**The ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements**

Effective implementation of TQM approaches provides customers with confidence that products and services are good quality and safe for performance. Eniola ([2], p. 1) supports the assertion that organisations implement TQM to improve their business success by differentiating their products and gaining a competitive position in the market [30, 31]. The National Regulator for Compulsory Specifications report ([28], p. 9) highlights an action plan to be implemented that will continue to encourage companies to comply with the regulations to bring efficiency into the regulatory processes. The report further highlights that it is highly beneficial for industries to ensure compliance with administrative and technical requirements, as these factors strongly determine companies' risk and turnaround times.
