**Acknowledgements**

The authors acknowledge Dato' Sia Cheong Lin, Business Partner, Bangun Usaha Sukses Sejahtera (BUSS) Malaysia Sdn. Bhd. for his informative views on Entrepreneurship of the Malaysian insurance industry and the way forward; Yvonne De Souza, Customer Service and Operations Manager, Hong Leong Bank Malaysia Bhd. for her valuable insights into customer sentiments and front-line banking staff alike; and Nicholas Ho Keng Yeong, District Sales Executive, Expeditors (M) Sdn. Bhd. for his insights on the Malaysian logistics industry.
