**8. Recommendations**

*Digital Imaging*

**Figure 2.**

accordingly accessing the full text.

**7. Summary and conclusion**

colleagues [34] found that the majority of students would not click on additional result pages. They expect the discovery tool to retrieve the most relevant information items on the first page and therefore checking the detailed relevant records and

*Second interaction behavior flow (Participants that dropped out were not included in the analysis).*

On average, 17.67% of the total users decided to preform another search using the basic search dialog box as their second interaction with EDS (see **Figure 2**). This small percentage of users was seemingly not satisfied by their initial search results. From this study data analysis, we cannot ascertain the exact reason these users choose to leave the current search and preform an alternate one. It is important to specify that these users did not choose an advanced search box to modify their preliminary search; they simply restarted their search on the basic search box. The reason for this might be a poor choice of keywords, misspelling, looking for a specific item, or inadequate search results. Cassidy and her colleagues [34] also suggest that students are more likely to modify a search than to proceed through a number of result pages. On average, 7% of the total users decided to continue and refine their search strategy through the advanced search dialog box as their second interaction (see **Figure 2**). As mentioned in the literature review, patrons tend to adopt a simple search string and consider themselves both successful and satisfied with the results. Therefore, what is found most quickly and easily is often most likely to be used [34, 41]. In this study, 7% of the users choose differently; thus, we assume they found that the results did not meet their expectations. This may be due to an information overload or too many results in their first interaction, which caused them to narrow down the search, via advanced search. In his work on discovery tools and information overload, Shapiro [35] claims that libraries expect their discovery services to simplify the search process for their clients. In practice, it did not simplify the task of conducting research nor did it ease the patrons' information overload. Calvert [17] summarizes that library patrons use the discovery service as they would use Google. This may result in an unproductive search, which in our study lead experienced patrons to reuse the discovery service in a more efficient matter, through the advanced search option.

This study sought to bring a broad overview of EDS discovery service use in Israeli academic libraries by analyzing librarian's interviews and Google Analytics

**84**

The study findings reveal user behavior trends, which may be implemented for a better understanding of the usage of EDS and may encourage libraries to develop strategies to improve instruction techniques, as well as discovery service interface enhancements. Further studies need to investigate specific information behavior of different user populations (undergraduate, faculty, and advanced users). It is important to study further the pros and cons of the service in light of usability testing.

### **Acknowledgements**

The author wishes to thank EBSCO for supporting this research. The author also wishes to thank the institutions' library directors, for their cooperation and willingness to share their thoughts and data with the author.

### **Appendix**

Library administrators' interview questionnaire regarding EDS (EBSCO Discovery Services).

Demographic details:


Interview Questions:


*Digital Imaging*


Comments and questions:

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.
