**5.3 Predictor variable: job characteristics**

Based on the findings, the main job characteristic for professionals was 'feedback'. This includes feedback from the job itself, feedback from agents and feedback from others. The job characteristic feedback refers to the degree to which people learn how effective they are being at work [4]. 'Feedback' refers not only to supervisory feedback, but also to feedback from peers and agents and to the opportunity of observing the results of their work.
