*3.1.3 Application response time availability*

An operational request that can complete and perform the user's job requirements. This measure is used to analyze a general application of request and examines its operational numbers in relation to the ability to perform the required activity. Accessibility of request is part of software monitoring and management by observers to determine the system's ability to send requests for operational requirements. The measurement index in this research is based on the speed of the response of the application, the number of unsuccessful transactions and the responsiveness of the request, and other measurement metrics. Three input indicators has been evaluated to measure this service.
