*3.1.4 Accessibility to service and backup services*

The availability level and quantitative results in each organization vary according to their type of activity. The organization may evaluate the availability of 99% for 87 h per year, but another organization has 99/99% availability for 53 h, in this research the findings evaluated regarding with interviews of the executive directors of organization based on the type of organization approved by the allowed fault per year. Regarding the availability level of backup services, one needs to know what makes an activity work when it's needed at a specific time. As defined by Gartner, the level of availability of backup services is related to "decreasing failure."
