*4.2.8 Use ICT*

Information and communications technology (ICT) has developed rapidly and changed how business is done across the globe. There are reports of businesses that have succeeded by use of mobile phones, smartphones, tablets, computers in doing business. In addition to that business is also being done online through internet and other social media platforms [23]. Today's consumer has become more inclined to online searching, internet sales and purchasing of goods and services. Many SMEs are unable to exploit opportunities arising in this form preferring to use the traditional methods of doing business [11].
