**5.4 Consultative process of T. Nagar redevelopment plan**

Various stakeholders that play a key role in planning area have been identified. This has been done in consultation with TNUIFSL. Mapping of regional stakeholders and exploring potential of a collaborative effort in planning and development have ensured local ownership and sustenance of plan proposals. Consultations with the stakeholders have been carried out regarding each aspect of the study. The consultative process followed is shown in **Figure 4**. The stakeholders include TNUIFSL, the Corporation of Chennai, the CMDA, the MTC and traffic police, trade owners and T. Nagar area, street hawkers and shoppers of different categories, T. Nagar residents, and other establishment owners. There were three levels of meeting organization which were:


The consultative process followed in the redevelopment of T. Nagar is a "Makers-Users Centered Approach." "Makers" include the policy makers, planners, and professionals, and the "Users" include the inhabitants; traders, formal and informal; the residents; the customers; the support service providers including tourists; etc. The consultation considered all the stakeholders in the processes of planning for the redevelopment plan in two types using three stages.

The two types of consultation are as follows:


The three stages of consultation can be classified as:


**317**

sion taken are shown in **Figure 6**.

• The residents.

**Figure 4.**

• The formal traders.

• The informal traders or hawkers.

(**Figure 7**) especially with four groups separately such as:

*"Makers-Users Centered Approach" to participatory planning process.*

• The social organization and political groups.

*Integrated Approach towards Participatory Development of Urban Neighborhood Spaces…*

The first stage of the collective consultation has been carried out with all the stakeholders including the makers and users in one platform after the inception stage of the plan. The participants of the meeting (**Figure 5**) and the group discus-

During the second stage, a series of target-centered consultation has been done

• The customers including the support service providers and tourists. A road show was conducted to ascertain their preferences and recommendations.

*DOI: http://dx.doi.org/10.5772/intechopen.90832*

3.Third stage again is collective consultation.

*Integrated Approach towards Participatory Development of Urban Neighborhood Spaces… DOI: http://dx.doi.org/10.5772/intechopen.90832*

#### **Figure 4.**

*Sustainability in Urban Planning and Design*

shrubs—a well-designed landscaped environment is envisaged to add to the physical beauty of the area and to extend the tree cover, which will encourage residents

Places for interaction through strategically placed points of convergence—the original urban design ensures that pedestrian pathways and key development nodes are laid out in such a way that will create a number of points of convergence, like the Panagal Park. These open spaces are not being used to their full potential at the moment. By improving their design, accessibility, and visibility, T. Nagar shall have a wider range of type of spaces and activities to offer to its residents and visitors alike.

Various stakeholders that play a key role in planning area have been identified. This has been done in consultation with TNUIFSL. Mapping of regional stakeholders and exploring potential of a collaborative effort in planning and development have ensured local ownership and sustenance of plan proposals. Consultations with the stakeholders have been carried out regarding each aspect of the study. The consultative process followed is shown in **Figure 4**. The stakeholders include TNUIFSL, the Corporation of Chennai, the CMDA, the MTC and traffic police, trade owners and T. Nagar area, street hawkers and shoppers of different categories, T. Nagar residents, and other establishment owners. There were three levels of meeting organization which were:

1.Collective consultation (CC)—open consultative meeting to understand the problems and seek the concerns and corrective measures for reducing or

2.Target-centered consultation (TOC)—closed to specific groups to address the problems and discuss suitable and alternative solutions and seek consensus.

3.Road show (RS)—open meeting with the shoppers was undertaken on oneto-one basis to understand the problems and best corrective measures.

The consultative process followed in the redevelopment of T. Nagar is a "Makers-Users Centered Approach." "Makers" include the policy makers, planners, and professionals, and the "Users" include the inhabitants; traders, formal and informal; the residents; the customers; the support service providers including tourists; etc. The consultation considered all the stakeholders in the processes of

planning for the redevelopment plan in two types using three stages.

2.Second stage is target-centered consultation or focused consultation.

The two types of consultation are as follows:

The three stages of consultation can be classified as:

1.Collective consultation

2.Target-centered consultation

1.First stage is collective consultation.

3.Third stage again is collective consultation.

and visitors to walking instead of using motorized transportation.

**5.4 Consultative process of T. Nagar redevelopment plan**

solving the problems in general.

**316**

*"Makers-Users Centered Approach" to participatory planning process.*

The first stage of the collective consultation has been carried out with all the stakeholders including the makers and users in one platform after the inception stage of the plan. The participants of the meeting (**Figure 5**) and the group discussion taken are shown in **Figure 6**.

During the second stage, a series of target-centered consultation has been done (**Figure 7**) especially with four groups separately such as:


**Figure 5.** *Participants in the first consultation workshop.*

**Figure 6.** *The group discussion during first consultation workshop on the way forward.*

The third stage, a collective consultation that included all the stakeholders, has been carried out to discuss on the redevelopment proposals of T. Nagar with planning guidelines, bankable projects, and strategies for management to facilitate the final report submission.

These consultative meetings have been conducted during the processes of making the redevelopment proposals and incorporated in the final report submission of the project.

**319**

activities include:

**Figure 7.**

possibilities

solutions.

management of services

alternative solutions

*Integrated Approach towards Participatory Development of Urban Neighborhood Spaces…*

c.Expression of views by stakeholders on their issues and problems

*The participants discuss on the proposal for redevelopment in the target-based consultation meeting.*

transportation, social and recreation, environment, and trade

e.Group discussion on possible solution for different sectors such as housing,

a.Presentation on the project with alternative scenario for the redevelopment

c.Question and answer section to discuss the possible planning solutions and

d.Exhibitions with interactive discussions on the alternative planning and design

e.A structured questionnaire (both in English and Tamil—the local language) was distributed, and the participants were asked to fill up their responses towards their profile, satisfaction level on infrastructure, and preferences on

The activities during the target-centered consultative meeting such as residents, formal traders, and informal traders were conducted separately to focus on their concerned areas, issues, and proposals. The target-based consultative meeting

d.Possible strategies for redevelopment plan by consultant

b.Expression on the issues and problems by the participants

*DOI: http://dx.doi.org/10.5772/intechopen.90832*

The activities during the collective consultative meeting included:

a.Introduction to project by client

b.Presenting aim and objectives of the project by consultant

*Integrated Approach towards Participatory Development of Urban Neighborhood Spaces… DOI: http://dx.doi.org/10.5772/intechopen.90832*

**Figure 7.** *The participants discuss on the proposal for redevelopment in the target-based consultation meeting.*


The activities during the target-centered consultative meeting such as residents, formal traders, and informal traders were conducted separately to focus on their concerned areas, issues, and proposals. The target-based consultative meeting activities include:


*Sustainability in Urban Planning and Design*

*Participants in the first consultation workshop.*

The third stage, a collective consultation that included all the stakeholders, has been carried out to discuss on the redevelopment proposals of T. Nagar with planning guidelines, bankable projects, and strategies for management to facilitate the

These consultative meetings have been conducted during the processes of making the redevelopment proposals and incorporated in the final report submission of

The activities during the collective consultative meeting included:

b.Presenting aim and objectives of the project by consultant

*The group discussion during first consultation workshop on the way forward.*

**318**

final report submission.

a.Introduction to project by client

the project.

**Figure 6.**

**Figure 5.**

#### **Figure 8.** *The road show under the flyover near Pothys.*

The customer as target-centered consultation has been done by setting up roadside exhibits on the "T Nagar: Before and After" (**Figure 8**).


The public consultative meetings of different types and various levels reveal, in true sense, democratic participation of the stakeholders not only as informed but also knowing in advance about the redevelopment initiatives. So this makes it as a participatory redevelopment. The outcome of the consultative meetings and activities helped in drawing attention to evolve the project areas for future development which includes planning and design of infrastructure, environmental improvement, designated space for formal and informal trades activities, improvement of street space, organized parking areas, locating public conveniences, pedestrian areas, public transport arrangement/augmentation, sanitation improvement and management of activities, etc.
