*2.2.5 Knowledge application*

Knowledge application refers to the process whereby the knowledge generated by the KM system is developed to a point where it is fit for use in decision-making and task performance within the firm [37]. This process requires management to define and codify the decision-making and task performance routines within their firm to standardise the mechanisms by which the quality of the knowledge is verified as being fit for purpose (e.g., managerial review processes, cross-checking implications, peer-review of data, etc.), and the manner in which it informs task performance (e.g., training manuals, key performance indicators, performance management systems, etc.).

#### **2.3 Specific research question**

Given the discussion above, the specific research question to be addressed in this chapter is: *What comprises best-practice knowledge management systems for the acquisition, conversion, and application of sustainability information in a strategic context?*
