*4.2.1 Description of the organization's information and knowledge system4*

**Figure 1** represents the organization's information and knowledge system. This system is a local subset of the organization's socio-technical system (individuals interacting between themselves, with machines, and with the system itself). The organization's information and knowledge system consists of:


Information systems and knowledge systems are based on digital information systems. The latter constitutes, on the one hand, the source and support of the company's decision-making and management processes and, on the other hand, the structuring base of the companies in which they are designed and deployed. The DIS is the artificial system (artifacts) designed from information, communication, and artificial intelligence technologies. Considering the possibilities provided by artificial intelligence, in particular "deep learning" technologies, "several interactions must be considered: a "Man to Man" interaction; a "Man to Machine" interaction; and a "Machine to Machine" interaction." [16].

We insist on the importance to integrate the individual as a user and a component of the system. In their study on the design of knowledge management collaborative systems (CKMS), Chua and Brennan [42] reinforce our point of view. These authors point out that "One of the most important components of CKMS is the knowledge workers, who are also the users of the system, and the Workspaces they are associated with" (p. 172).
