**Author details**

*Human 4.0 - From Biology to Cybernetic*

**78**

**5. Conclusion**

**Figure 5.**

*framework.*

Behavioral aspects in operations management have been investigated for several years. We contribute to this research stream by analyzing the meaning of cognitive biases for decision-making in the field of PPC. The aim of this chapter is to determine first design guidelines for DSS considering the behavioral factors influencing human decision-making. The presented case study shows this need for industrial practice. Frameworks that aim to give advice to designers of DSS ignore the importance of the human factor in decision-making. We contributed to this research by extending the proposed design framework of [9] by adding the human behavioral layer. Moreover, we show first possible design techniques for DSS considering

*DSS design framework presented by [9] with our proposition of an additional layer for the DSS design* 

debiasing methods especially for decisions in PPC.

Julia Bendul\* and Melanie Zahner RWTH Aachen University, Germany

\*Address all correspondence to: bendul@scm.rwth-aachen.de

© 2019 The Author(s). Licensee IntechOpen. This chapter is distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/ by/3.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
