**5. Conclusion**

Behavioral aspects in operations management have been investigated for several years. We contribute to this research stream by analyzing the meaning of cognitive biases for decision-making in the field of PPC. The aim of this chapter is to determine first design guidelines for DSS considering the behavioral factors influencing human decision-making. The presented case study shows this need for industrial practice. Frameworks that aim to give advice to designers of DSS ignore the importance of the human factor in decision-making. We contributed to this research by extending the proposed design framework of [9] by adding the human behavioral layer. Moreover, we show first possible design techniques for DSS considering debiasing methods especially for decisions in PPC.

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**Author details**

Julia Bendul\* and Melanie Zahner RWTH Aachen University, Germany

provided the original work is properly cited.

\*Address all correspondence to: bendul@scm.rwth-aachen.de

© 2019 The Author(s). Licensee IntechOpen. This chapter is distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/ by/3.0), which permits unrestricted use, distribution, and reproduction in any medium,

*The Influence of Cognitive Biases in Production Planning and Control: Considering the Human…*

*DOI: http://dx.doi.org/10.5772/intechopen.89259*

*The Influence of Cognitive Biases in Production Planning and Control: Considering the Human… DOI: http://dx.doi.org/10.5772/intechopen.89259*
