*4.2.1 Human: communication and coordination*

Communication and coordination between different stakeholders of the project are key factors to the smooth functioning of the process. Communication is carried out by daily calls, and sometimes through meetings with the design clients or within the research team itself. The research team also invites various clients to attend the data collection to ensure that there is a common understanding of each step of the UX process. The quality of communication between the clients mainly influences the joint construction of the mandate and the experimental design. This step is vital for clarifying everyone's expectations as well as the potential results of the experiment.

*"For example, in the 7th case study, three different clients were involved in the project. Consequently, our research team had to coordinate with all the clients to ensure that the understanding and expectations of the project were the same for everyone. In the final days leading up to the pre-tests, conference calls lasting from one to two hours with all the stakeholders were organized." (Project Manager)*
