**3.2 How to build evacuation center operations**

This research created a shelter operation workflow on the BOSS based on the Kawasaki city shelter operation manual. As a result, 244 kinds of intermediate processes were prepared (**Figure 1**).

#### **Figure 1.**

*Evacuation center management workflow built-in BOSS. (upper row: Workflow, lower row: Detail sheet).*

*Disaster Management Process Approach: Case Study by BOSS for Disaster Response under… DOI: http://dx.doi.org/10.5772/intechopen.94954*

As a procedure for creating the evacuation shelter, first, the shelter operation manual of Kawasaki City and the Cabinet Office's shelter operation guideline was used to list the conventional shelter operation work for each phase.

Necessary activities were extracted to construct a flow chart on the BOSS according to the workflow by the workshop with Kawasaki city members.

The following operations have been added as specific operations related to COVID-19 [19, 20].


Regarding the created flowchart in the BOSS, a detailed sheet explaining the work details was also created (**Figure 1**). In this detailed sheet, each work's knowhow was designed by describing the work outline, response phase, detailed procedures and notes, checklist, and related documents. The BOSS includes various manuals such as Operation manual for emergency evacuation in case of different hazards such as COVID-19 countermeasures in evacuation center operation (plan) in Kawasaki City.
