**Table 1.**

*Contents of the emergency evacuation center operation manual in case of wind and flood damage (manual 1).*


#### **Table 2.**

*Contents of measures for COVID-19 in evacuation centers (manual 2).*

mid-career members. One member has passed two years at the disaster management department after twelve years of working with a private company. The other has passed seven years working for the Kawasaki city office. All members had

training on HUG (Hinanzyo Unei Game, shelter management imagination game) education several times.

The manual team is a staff member of the Tama Ward, the evacuation center staff member at Nakanoshima Elementary School. The BOSS team is a staff member of the Kawasaki City Crisis Management Office, but a staff member different from the first member was assigned. The manual team also set up a reception area near the staff entrance on the first floor, and the BOSS team set up a reception at the

*Disaster Management Process Approach: Case Study by BOSS for Disaster Response under…*

The manual team leader is instructed by a mid-level staff who has experience in disaster response and gives them instructions. On the other hand, the BOSS team leader is in charge of the young staff member who had no disaster response experience, and the member is a middle-ranked staff member. This research confirmed whether a young leader without know-how could instruct members using BOSS.

In the second experiment, the manual team conducted similar training a day before the experiment to confirm the flow of the experiment's day. On the other hand, the BOSS team had no experience establishing shelters and only checked the

The manual used by the manual team was the shelter operation manual at the time of storm and flood damage (**Figure 4(a)**) in the first instance, and the content was mainly text. However, in the second instance, the storm and flood damage kit (As shown in **Figure 4** (b) was used as a mission to understand the work even by

In the first experiment, both teams carried out preparations to open an evacuation center, accept evacuees, and cooperate with the evacuation center and the disaster

**4.3 Contents of verification experiment and verification method**

response headquarters. Regarding cooperation with the disaster response

headquarters, it was requested to contact the ward headquarter while the shelter

*(a) Emergency evacuation site operation manual in case of wind and flood damage (cover). (b) Flood damage*

adjoining doorway for children.

*DOI: http://dx.doi.org/10.5772/intechopen.94954*

*4.2.3 Characteristics of each team*

manual and BOSS in advance.

paper-based documents.

**Figure 4.**

**107**

*kit (workflow).*

*4.2.4 Preparation*

Besides, the BOSS installed a personal computer at the evacuation center's reception desk and arranged to check the BOSS flowchart to operate the works (**Figure 3**).

Both teams confirmed the response of a young leader with relatively little experience in real disasters.
