**4.2 Critical success factors**

Critical success factors, also termed CSFs, have been defined by Milosevic and Patanakul as '*characteristics, conditions, or variables that can have a significant impact on the success of i.e., a company or a project when properly sustained, maintained, or managed*' [11]. In 2014, Baskarada described 11 CSFs in the field of information quality management that provide valuable means for developing effective DQ management strategies [12]. These CSFs can be clustered into four major groups, that is, training, governance, management and operational processes, that have inter-dependencies with each other.
