Meet the editor

Professor Dr. Sam Goundar is an international academic having taught at twelve different universities in ten different countries. He is editor-in-chief of the *International Journal of Blockchains and Cryptocurrencies*, *International Journal of Fog Computing*, and *International Journal of Cloud Applications and Computing*. He is a section editor for the *Journal of Education and Information Technologies*. He is also on the editorial review boards of more

than twenty high-impact factor journals. To date, Dr. Goundar has 101 publications to his credit, including journal papers and book chapters. He is currently working (writing/editing) on twelve book projects, eight of which have been published already and four that are expected to be published in 2021.

Contents

*by Sam Goundar*

*and Fatemeh Saber*

*by Keiko Tsujioka*

Experience *by John Sunday Ojo*

Digitized Educational System

*and Mário Jorge Ferreira Rodrigues*

for Personalized Education and Learning

*by Samuel Owusu-Ansah, Stephen Budu* 

*and Rosina Akuokor Anati Budu*

**Preface XI**

**Chapter 1 1**

**Chapter 2 15**

**Chapter 3 37**

**Chapter 4 49**

**Chapter 5 63**

**Chapter 6 81**

**Chapter 7 101**

**Chapter 8 119**

Learning from Online Voices: A Mixed Methods Approach to Explore

*by Carla Marisa Ferreira Gomes, Marlene Paula Castro Amorim* 

Development of Support System Modeled on Robot Suit HAL

Developing a Cloud Computing Framework for University Libraries

e-Governance and Anti-Corruption War in Africa: The Nigeria

Consumer Perception of Electronic Commerce – Incorporating Trust

*by Sam Goundar, Kunal Lal, Ashmita Chand and Pranav Vyas*

Introductory Chapter: Introduction to e-Services

and Risk with the Technology Acceptance Model

*by Suppanunta Romprasert and Jirayut Monjagapate*

Patient Online Reviews of Hospital Care in Portugal

Educational Technology: Relevance to a Fijian Classroom *by Reginald Gani, Sharika Devi, Sam Goundar, Emmenual Reddy* 

## Contents



Preface

The turn of the new millennium has seen an explosion of activity around electronic services (e-Services) in the form of e-commerce, e-business, e-government, e-learning, and so on. The provision of all possible goods and services electronically via the Internet with the use of semantic web technologies has seen a paradigm shift from the traditional brick-and-mortar location-based services to the ubiquitous provision of goods and services. An understanding of this paradigm shift and the fundamental properties of e-service composition is required in order to take full

E-services are interactive web applications where the user's interaction, provision, and access to services is enabled via the Internet and the user's web browser. Many organizations and governments recognize e-services as assets of information, consisting of re-engineered business processes that use information communications technologies and web applications to generate new revenue streams, create efficiencies, and provide global services. This book is a reference book for scholars, researchers, and practitioners looking to update their knowledge on methodologies, theoretical analyses, modeling, simulation, and empirical studies on

Chapters on the evolving theory and practice related to e-services, including e-business, e-government, e-commerce, and e-learning provide comprehensive coverage and understanding of the use of e-services within the technological, business, management, and organizational domains. The book also provides a thorough examination of e-services with respect to issues of management, governance, trust, privacy, and interoperability. It explores various e-services related to commerce, business, health, learning, government, and educational technology. It provides insight into the relevance of educational technology, e-commerce solutions, and the

This edited book is divided into eleven chapters that present introductory concepts

I am proud to present this book on e-services. I would like to thank all the chapter reviewers as well as the administrative and editorial support staff of IntechOpen, especially Mr. Josip Knapić, who have ably supported me in getting this book to press and publication. Finally, I would like to thank all the contributing chapter authors. Without their submissions, tireless efforts, and contributions, this book

I hope everyone will enjoy reading and learning from this book. I hope it will inspire and encourage readers to start their own research on e-services.

of e-services as well as examine various applications of e-services.

use of e-services in the public and private sectors.

advantage of the paradigm.

e-services.

would not be possible.
