**3.3. Perceived symbolic benefit of the banking service as antecedent for customer satisfaction**

It has been argued that the symbolic benefit obtained by the consumer is directly and positively related to his/her satisfaction [16, 41]. The symbolic meaning granted to specific attributes will be closely linked to the satisfaction the consumer experiences [42]. In the context of the financial service industry, therefore, it can be proposed that:

**H3.** The better the perceived symbolic benefit of the banking service, the greater the customer satisfaction.
