*5.2.5. Funding*

Key stakeholders and Enliven managerial staff identified that that the home support industry suffers from a high turnover of staff due to funding issues. Similar findings have been found in New Zealand [30] and overseas [19]. Enliven staff identified a range of financial/organisational factors impacting upon home support personnel retention rates, including a modest pay rate, split and difficult working hours, unreliable income due to staff not being paid if the client was absent, and transport issues.

Many clients and caregivers participating in this study remarked that they valued building a relationship with their home support staff and found it very frustrating when they were presented with a high turnover of home support personnel. Home support staff are often the 'face' of the organisation and Enliven is therefore judged by the quality and consistency of its support staff.
