*5.2.6. Evaluation*

Enliven has good service evaluation processes in place. International research highlights the importance of service evaluation [7, 12] and this theme is incorporated into the national dementia care framework [25]. All managers stressed the importance of Enliven's commitment to evaluating the quality and appropriateness of its home support services. Service evaluation took a range of forms including informal and formal evaluation processes. Informal evaluation is undertaken though client and caregiver/family feedback, along with support worker comment. Formal evaluation is undertaken through regular service coordinator assessments with clients and caregivers/families (every 3–12 months depending upon need) and service RBA evaluation.

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[7] Baker D, Gottschalk M, Eng C, et al. The design and implementation of a restorative care

[8] Lewin G, Vandermeulen S. A non-randomised controlled trial of the home independence program (HIP): An Australian restorative programme for older home-care clients.

[9] Victorian Government Department of Health [Internet] 2017. Available from: https:// www2.health.vic.gov.au/ageing-and-aged-care/home-and-community-care/hacc-program-for-younger-people/hacc-program-guidelines/hacc-quality-and-service-develop-

[10] Francis J, Fisher M, Rutter D. Reablement: A Cost-Effective Route to Better Outcomes. London, UK: Social Care Institute for Excellence; 2011 Available from: https://www.scie.

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[14] Low LF, Fletcher J. Models of home care services for persons with dementia: A narrative

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