**Meet the editor**

Ana Alice Vilas Boas attained her post-doctor at HEC, Montreal. She received her PhD degree from the University of Reading, UK. She holds a master's degree in management from the Federal University of Lavras. From 1993 to 2008, she worked at the Federal University of Rio de Janeiro and then moved back to Lavras, Minas Gerais, Brazil, where she is a full professor in

the Department of Management and Economics at the Federal University of Lavras. She is an expert in human resources management and related areas such as business strategy, entrepreneurship, quality of working life, and distance learning. She supervised many master's dissertations and a number of PhD theses. She is the author of papers, chapters, and books published in Brazil and worldwide. Her main topics of interest nowadays are quality of working life and organizational behavior.

Contents

**Preface VII**

Halvor Nordby

Chapter 2 **Conflict in Organization: Indicator for Organizational Values 19**

Oludele Mayowa Solaja

**and Team Conflict 65**

Chapter 6 **Conflict Resolution by Managers 97**

**Case Study 115** Cem Karabal

Batia Ben-Hador

**Section 1 Conceptual Frameworks on Organizational Conflict 1**

Eneken Titov, Anu Virovere and Karin Kuimet

Chapter 3 **Organizational Trust as a Conflict Management Tool in Contemporary Work Organizations 37**

Chapter 5 **Complex Adaptive Systems: Adapting and Managing Teams**

Miroslav Frankovský, Zuzana Birknerová and Lucia Zbihlejová

John R. Turner, Rose Baker and Mark Morris

**Section 2 Empirical Studies on Organizational Conflict 95**

Chapter 7 **Resistance to Change and Conflict of Interest: A**

Chapter 4 **Conflicts and Social Capital in Organizations 53**

Chapter 1 **Management and Conflict Resolution: Conceptual Tools for**

**Securing Cooperation and Organizational Performance 3**
