**7.2. Relationship conflict**

Relationship relates to interpersonal conflict: "Interpersonal animosity, tension, or annoyance" [45]; also cited in Turner [44] between team members. Whereas disagreements related to task work fall under the task conflict arena; disagreements about non-task work issues are identified as being relationship conflict. Relationship conflict has been identified as being negatively associated with group performance [37]. Also, relationship conflict is potentially the most detrimental conflict type that must be managed effectively. Greer et al. [37] highlighted relationship conflict as having a lasting effect on a team's performance when not managed properly.

#### **7.3. Process conflict**

The coordination of activities, scheduling of task work, and allocation of resources make up process conflict. Process conflict has been identified as disagreements about assignments of

duties and resources [43], conflict over logistics [37], controversies relating to task accomplishment [42], to simple disagreements over procedures [40, 41]. Process conflict has been shown to negatively impact team performance [46]. As confusion about how to accomplish a task grows, or when resources become unavailable for task completion, tensions grow, resulting in process conflict. Managing process conflict early on during the team's initial formation pays dividends, especially when process conflict has the potential to lead to relationship conflict and status conflict, ultimately resulting in a snowball effect being counter-productive to team performance.
