**6. Conclusions, limitation and further research**

This research seeks to explore a new method to describe and evaluate e-commerce success from a business perspective. An EBS management model with 15 CSFs as a foundation was finally simply developed to assist SMEs business managers in effectively adopting e-commerce systems or evaluating e-commerce success, which was categorised into five components including *Marketing, Management Support and Customer Acceptance, Website Effectiveness and Cost, Managing Change* and *Knowledge and Skills*.

The major limitation is that the investigation just focuses on SMEs in Australia and China. This implies to conduct further research in other counties. Further research is also needed to determine the weighting of each CSF so that this EBS management model might be further updated and extended as a yardstick measurement method to assist SMEs in adopting e-commerce successfully.
