**Author details**

• Component 2: for the three items grouped including F12, F11 and F10, the centre points are

• Component 3: for the four items grouped including F9, F8, F7 and F6, the focuses are

*Management Support and Customer Acceptance*.

**Figure 2.** Fifteen CSFs categorised into the EBS management model.

*Website Effectiveness and Cost*.

**Figure 1.** The EBS management model.

48 Management of Information Systems

Mingxuan Wu1,2\*, Ergun Gide2 and Rod Jewell<sup>2</sup>

