Preface

Chapter 8 **Decision-Making Problems in Sociotechnical Systems 127**

Chapter 10 **Management of Program Projects in Conditions of Unstable**

Andrei Aleinikov, Daria Maltseva, Alexander Kurochkin and Tatiana

Plácido Rogerio Pinheiro, Teresa Cristina Neves de Pinho, Pedro Gabriel Calíope Dantas Pinheiro and Mirian Calíope Dantas Pinheiro

Chapter 9 **Information and Information Technologies in Conflict**

Igor Petukhov and Luydmila Steshina

**Management 147**

**Public Budget 183**

**Programs 203**

Adrián Narváez-Pacheco

**Information Systems 245**

Chapter 15 **A Few Processor Cache Architectures 267**

dos Reis Higashi

Srinivasan Subha

**Development Teams 165** Igor Nikolayevich Skopin

Chapter 11 **A Hybrid Model for Optimizing the Municipal**

**Section 3 Practical Case Studies of Management of Information Systems 201**

Chapter 12 **Management of Educational Needs of Employees in the**

Paul Juinn Bing Tan and Ming-Hung Hsu

**Innovation Fields in Universities 223**

**Test Investigations Using Geographic**

Chapter 13 **CREAMINKA: An Intelligent Ecosystem for Supporting**

**Electronics Industry Using English e-Learning Website**

**Management and Information Discovery in Research and**

Juan Pablo Salgado Guerreo, Daniel Pulla Sánchez, Jorge Galán Mena, Vladimir Robles Bykbaev, Verónica Cevallos León Wong and

Juliana Vieira dos Santos, Stephanie Thiesen and Rafael Augusto

Chapter 14 **Geological-Geotechnical Database from Standard Penetration**

Koulakova

**VI** Contents

*Management of Information Systems* deals with the application of management and informa‐ tion systems to practical business areas as a support for managerial decision-making. The book discusses the relationships, needs, and possibilities of using IT as a support for man‐ agement and information systems. The conditions for their efficient use and applicability as a support for scientific decision-making are also examined. The book contains three sections as follows: The role of information technology as a support for the management of informa‐ tion systems, Management of human resources systems, and Practical case studies of the management of information systems.

The first section discusses the importance of the management of information systems.

In the first chapter, the authors describe how to develop the interrelations between manage‐ ment and information systems functions. Management functions were developed first as a systematic step to carry out management activities, while implementation of information components followed as part of management elements. Given the solutions to the case stud‐ ies, the authors state that to achieve goals and benefits in excellent performance, it is neces‐ sary to design and develop an integrated model that will coordinate management functions and information system components as an integrated process.

In the second chapter the authors discuss the possibilities of quantitatively supported mana‐ gerial decisions given by decision support systems (that could otherwise be based on per‐ sonal intuition and experience. Different decision analysis methods, including elementary methods, multiattribute utility theory, and outranking methods are also introduced and compared. Inclusion of an intelligent knowledge base seems to be required to give managers the ability to quantify the impacts of both technical (hard) and subjective (soft) constraints and improve managerial decision-making processes.

The third chapter describes the development of an e-commerce business satisfaction man‐ agement model aimed at helping SMEs to effectively adopt e-commerce systems or evaluate e-commerce success. A completely managed process of evaluation of critical success factors helps to improve e-commerce success from a business perspective.

In the fourth chapter the authors deal with several development stages of managerial infor‐ mation systems designed for the purposes and needs of businesses as a support for manage‐ ment operations and decision-making processes. The authors describe methods for evaluating the performance of management information systems using calculation schemes that allow for the design and coding of computer programs for solving the above-mentioned problems automatically.

The purpose of the fifth chapter is to provide a comprehensive survey on e-marketplaces in terms of their use and customer satisfaction. An e-marketplace is a type of technology where people can buy and sell their items online, therefore it is perceived as part of the online busi‐ ness processes that enable the management of organizations, technology, and people.

The sixth chapter of the first section discusses digital leadership. Such agility is, in fact, an organizational capability, where a combination of internal and supplier/partner resources allows enterprises to quickly create customer value propositions and deliver value through digital services, e.g. services using advanced digitization. This chapter deals with the devel‐ opment of a 10-step methodology that shows how an innovative value proposition moves from concept to implementation using an agile system and business architecture. It also il‐ lustrates how this concept can help enterprises continually look at innovative opportunities and quickly design and deliver digital services that generate this value.

The second section is focused on human resources management and its use in practice.

In the seventh chapter the human resource information system responds more quickly to the changes and needs of managerial decision-making. Human resource management (HRM) provides guidance for an organization's workforce. The use of information technology can improve the information available to HR, facilitating HR processes and making them faster and more efficient in the processes of solving strategic issues of HRM.

In the eighth chapter the authors deal with the modeling system and the role of humans in a complex sociotechnical system as a human/machine system. The subject of research is the professional activity of personnel in the sociotechnical system, the structure of their profes‐ sionally important qualities, the methods of assessing the professional suitability of a per‐ son, and the methods of training operational personnel. The use of the hierarchy analysis method and decision support systems allows multicriteria decision-making in a complex system. The use of the proposed model allows managers to implement a tool that will re‐ duce the training costs of professionals and raise the level of professional skills of the opera‐ tor. In addition, the HMC interface can be customized to accept individual operator portraits and their integrated estimation capabilities.

The ninth chapter analyzes the need for a correct understanding of information and the pos‐ sibilities of effective implementation of information technologies as a rational attempt to harmonize the modern organizational environment, reduce the level of conflicts and im‐ prove efficiency indexes. The role of information management as a multifunctional decisionmaking system that determines the strategy, forms the normative basis for the regulation of innovation activities, ensures a continuous process of foresight, policy development, imple‐ mentation, monitoring, and evaluation in different organizational environments, and con‐ siders the content and peculiarities of the conflict management process based on the implementation of communication scenarios is discussed.

The tenth chapter presents methodological proposals for organizing the activities of pro‐ gram teams in conditions of unstable development teams. The authors discuss the possibili‐ ties of implementing the technique of tuning using the Highsmith's Adaptive Software Development Approach as well as the role of the personal coordinator, which allows for risk mitigation of project failures based on the external evaluation study and critical analysis of existing approaches.

The last chapter of the second section is aimed at evaluating participatory management that will establish a dynamic of democratization of public administration, since it associates planning and widespread participation through political definitions and adjustments and changes. It will be a model for the management of the optimization of the public budget, whose objective is to provide the administrator with the tools necessary to optimize the ap‐ plication of available public resources, respecting the need for employment of increasingly scarce resources and an increasingly demanding and participatory population. Based on a case study solution, a model is presented that uses the methodology of the analysis of feasi‐ bility, the application of a multicriteria structured model, and mathematical programming.

The purpose of the fifth chapter is to provide a comprehensive survey on e-marketplaces in terms of their use and customer satisfaction. An e-marketplace is a type of technology where people can buy and sell their items online, therefore it is perceived as part of the online busi‐ ness processes that enable the management of organizations, technology, and people.

The sixth chapter of the first section discusses digital leadership. Such agility is, in fact, an organizational capability, where a combination of internal and supplier/partner resources allows enterprises to quickly create customer value propositions and deliver value through digital services, e.g. services using advanced digitization. This chapter deals with the devel‐ opment of a 10-step methodology that shows how an innovative value proposition moves from concept to implementation using an agile system and business architecture. It also il‐ lustrates how this concept can help enterprises continually look at innovative opportunities

The second section is focused on human resources management and its use in practice.

In the seventh chapter the human resource information system responds more quickly to the changes and needs of managerial decision-making. Human resource management (HRM) provides guidance for an organization's workforce. The use of information technology can improve the information available to HR, facilitating HR processes and making them faster

In the eighth chapter the authors deal with the modeling system and the role of humans in a complex sociotechnical system as a human/machine system. The subject of research is the professional activity of personnel in the sociotechnical system, the structure of their profes‐ sionally important qualities, the methods of assessing the professional suitability of a per‐ son, and the methods of training operational personnel. The use of the hierarchy analysis method and decision support systems allows multicriteria decision-making in a complex system. The use of the proposed model allows managers to implement a tool that will re‐ duce the training costs of professionals and raise the level of professional skills of the opera‐ tor. In addition, the HMC interface can be customized to accept individual operator

The ninth chapter analyzes the need for a correct understanding of information and the pos‐ sibilities of effective implementation of information technologies as a rational attempt to harmonize the modern organizational environment, reduce the level of conflicts and im‐ prove efficiency indexes. The role of information management as a multifunctional decisionmaking system that determines the strategy, forms the normative basis for the regulation of innovation activities, ensures a continuous process of foresight, policy development, imple‐ mentation, monitoring, and evaluation in different organizational environments, and con‐ siders the content and peculiarities of the conflict management process based on the

The tenth chapter presents methodological proposals for organizing the activities of pro‐ gram teams in conditions of unstable development teams. The authors discuss the possibili‐ ties of implementing the technique of tuning using the Highsmith's Adaptive Software Development Approach as well as the role of the personal coordinator, which allows for risk mitigation of project failures based on the external evaluation study and critical analysis of

and quickly design and deliver digital services that generate this value.

and more efficient in the processes of solving strategic issues of HRM.

portraits and their integrated estimation capabilities.

implementation of communication scenarios is discussed.

existing approaches.

VIII Preface

The third section contains examples of the management of various information systems.

The twelfth chapter deals with the improvement of the management of professional English education and the methods of accessibility of training courses using IT support. Customer satisfaction levels with English e-learning websites used as support for education will be examined. The service quality model of Parasuraman, Zeithaml, and Berry and the technolo‐ gy acceptance model (TAM) are both used. The design of the study uses two specific as‐ pects, perceived ease of use and perceived usefulness in TAM and their mutual relationship. This model examines the five elements of intangible service quality, namely, reliability, as‐ surance, tangibles, empathy, and responsiveness, indicated in the SERVQUAL model, which will form the basis for assessing the level of satisfaction with the education system.

The thirteenth chapter presents a new proposal for supporting the management of research processes in universities and higher education centers (named CREAMINKA). The aim of this study is to develop a knowledge-based model that aims to address the innovative as‐ pects of research. It is presented with a knowledge model of entrepreneurship (startups) as well as an analyzer of general and specific competencies based on data mining processes.

The fourteenth chapter describes the possibilities of the application of Geographic Informa‐ tion Systems (GIS) associated with Standard Penetration Test reports in civil engineering as a support tool for planning and decision-making in public and private spheres. Different possibilities of information management are discussed using two practical case studies.

The last chapter of the third section focuses on discussing the management of the perform‐ ance of two types of data cache models where hardware and software methods for energy saving are proposed. This chapter closes the case studies section where various possibilities of management of information systems are discussed.

#### **Mária Pomffyová, Ing. Ph.D.**

Matej Bel University Faculty of Economics Banska Bystrica, Slovakia

Institute of Managerial Systems in Poprad Poprad, Slovakia
