**1. Introduction**

An enterprise computer-based information system (CBISs) have an important role to play in the digital economy as well as being a vibrant research area. It is considered to be a unique online platform that offers tools and capabilities for marketing, communication and retention of consumers [1]. Unlike supply chains, an enterprise CBIS can be defined as an inter-organizational technological and online information system that permits the contributing purchasers and vendors in a number of markets to exchange information about cost and goods assistance and carry out business transactions. It assists possible trading partners to find each other and transact. In addition to being significant from a practical perspective, enterprise CBISs have

© 2016 The Author(s). Licensee InTech. This chapter is distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/3.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. © 2018 The Author(s). Licensee IntechOpen. This chapter is distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/3.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

made a key impact on the electronic business (eBusiness) area from both the company and the customer's perspectives, as both have benefited from the emergence of enterprise CBISs with its main goal being to facilitate business transactions using an efficient and effective approach. It is clear that enterprise CBISs offer a more practical and well-defined business model for organizations to compete in the contemporary digital economy [2, 3]. Despite the rapid development of enterprise CBISs, it is noted that in many cases, they are under-utilized and face early closure due to various technical or cultural obstacles [4, 5].

In general, enterprise CBISs can be categorized from various perspectives relating to their utilization: the independent enterprise CBIS, the buyer-oriented enterprise CBIS, the supplieroriented enterprise CBIS, the vertical enterprise CBIS, the horizontal enterprise CBIS and the hybrid enterprise CBIS.

This chapter aim is to provide a comprehensive survey on enterprise CBISs in the context of its utilization and customer satisfaction. It covers the concept of the enterprise CBIS, including its background, definitions, challenges, motivations, importance, types and enterprise CBISs research trends. The rest of the chapter is structured as follows: 1) Section 2 provides the background of enterprise CBISs, Section 3 reviews definitions of enterprise CBISs, Section 4 presents the importance enterprise CBISs, Section 5 identifies the strengths and limitations of enterprise CBISs and Section 6 discusses the categories of enterprise CBISs.
