**2. Method**

#### **2.1. Hypotheses**

The specific focus of this study was on investigating the satisfaction and motivation of the aforementioned Taiwanese electronics company employees with respect to their use of English e-learning websites. As part of the study, a literature review was performed, and the TAM and PZB models were used to expand upon the five elements of assurance, empathy, reliability, responsiveness, and tangibles. Relatedly, a five-part survey was administered in order to determine the kind of user interfaces preferred by the respondents, to measure the reliability of the English e-learning website services used by the respondents, to determine the specific types of services on the English e-learning websites that were used by the respondents, to investigate the security of said websites, and to measure how satisfied the respondents were with the sites.

**Table 2** and **Figures 3**-**5** present the specific research model and hypotheses that were used in this study.

#### **2.2. Participants**

Through the combination of a literature review and a questionnaire survey, this study gathered data from 350 respondents working at 10 different companies. The primary


**Table 2.** Hypotheses.

**2. Method**

**2.1. Hypotheses**

210 Management of Information Systems

**Figure 3.** Service quality gap model (PZB model) [22].

dents were with the sites.

in this study.

**2.2. Participants**

The specific focus of this study was on investigating the satisfaction and motivation of the aforementioned Taiwanese electronics company employees with respect to their use of English e-learning websites. As part of the study, a literature review was performed, and the TAM and PZB models were used to expand upon the five elements of assurance, empathy, reliability, responsiveness, and tangibles. Relatedly, a five-part survey was administered in order to determine the kind of user interfaces preferred by the respondents, to measure the reliability of the English e-learning website services used by the respondents, to determine the specific types of services on the English e-learning websites that were used by the respondents, to investigate the security of said websites, and to measure how satisfied the respon-

**Table 2** and **Figures 3**-**5** present the specific research model and hypotheses that were used

Through the combination of a literature review and a questionnaire survey, this study gathered data from 350 respondents working at 10 different companies. The primary

**Figure 4.** Research model. Note: PU = perceived usefulness; PEOU = perceived ease of use.

**Figure 5.** The research model.

aim in doing so was to investigate those Taiwanese electronics corporation employees' perceptions regarding English e-learning educational courses taken during the course of their employment.
