**3. Definitions of enterprise CBIS**

made a key impact on the electronic business (eBusiness) area from both the company and the customer's perspectives, as both have benefited from the emergence of enterprise CBISs with its main goal being to facilitate business transactions using an efficient and effective approach. It is clear that enterprise CBISs offer a more practical and well-defined business model for organizations to compete in the contemporary digital economy [2, 3]. Despite the rapid development of enterprise CBISs, it is noted that in many cases, they are under-utilized

In general, enterprise CBISs can be categorized from various perspectives relating to their utilization: the independent enterprise CBIS, the buyer-oriented enterprise CBIS, the supplieroriented enterprise CBIS, the vertical enterprise CBIS, the horizontal enterprise CBIS and the

This chapter aim is to provide a comprehensive survey on enterprise CBISs in the context of its utilization and customer satisfaction. It covers the concept of the enterprise CBIS, including its background, definitions, challenges, motivations, importance, types and enterprise CBISs research trends. The rest of the chapter is structured as follows: 1) Section 2 provides the background of enterprise CBISs, Section 3 reviews definitions of enterprise CBISs, Section 4 presents the importance enterprise CBISs, Section 5 identifies the strengths and limitations of

The utilization of the digital economy in the late '90s caused the disappearance of intermediaries between customers and vendors. A vendor could sell company goods and services directly to a customer without the need for a middle man [6, 7]. Beside the advance in the growth of the digital economy technologies, novel types of enterprise CBISs were established which contributed new value-added services, attracting many new customers and vendors with extra services that facilitate the required business transactions [4, 8, 9]. The development of enterprise CBISs has changed the way traditional business is performed, resulting in new business models, which were developed in the late 1990s. The enterprise CBIS is the result of employing innovative technology in business processes. Overall, the deployment of enterprise CBISs is associated with the eBusiness process of reengineering, linking IT/IS technologies with traditional businesses [10, 11]. It requires a change of management principles and practical alignment between IT/IS technologies and business processes, all of which should be

While there are many advantages and opportunities for enterprise CBISs [4, 12], cases of the ineffective employment of enterprise CBISs, from both the customers' and vendors' side are reported [6]. If the services of an enterprise CBIS contractor do not add any value to the customer/vendor, in the long term, they will decide that the enterprise CBIS is not the best way for them to conduct business. Lacking an adequate critical mass of customers will lead to the eventual shutdown of that particular enterprise CBIS. Similarly, an insufficient number of buyers in the enterprise CBIS will reduce the incentive for vendors to join the enterprise CBIS, as there will not be enough customers to whom they could advertise their goods or services.

and face early closure due to various technical or cultural obstacles [4, 5].

enterprise CBISs and Section 6 discusses the categories of enterprise CBISs.

considered for the successful implementation of enterprise CBISs.

hybrid enterprise CBIS.

80 Management of Information Systems

**2. Background of enterprise CBIS**

In today's advanced technological world, the problem of eBusiness implementation and utilization remains one of the top concerns of business and IT executives in an organization. There are various definitions of enterprise CBIS in the existing literature, the most prominent ones from the following authors [11, 14–29].

In this chapter, we use the definition of the enterprise CBIS provided by Reynolds et al., who defined it as "a single set of hardware, software, databases, networks, people, and procedures that are configured to collect, manipulate, store, and process data into information" [30]. This definition of the enterprise CBIS is apt for a number of reasons. Firstly, it highlights all the factors involved in the enterprise CBIS research area, representing both 'what' and 'why'. Secondly, it refers to the purpose of these enterprise CBIS factors, including their aims and objectives. Lastly, the definition involves different important players participating in the utilization of enterprise CBISs together with the consideration of its different transactions.
