**3.1. Online clinical guideline**

Isern and Moreno [6] pointed out that an online clinical guideline system benefits clinical phy‐ sicians and patients but remains an area of ongoing research with insufficient implementation and has yet to be integrated into existing management systems of health‐care protocols and used in routine medical infrastructures. Isabelle et al. [7] noted that the integration of clinical guidelines into the online network will solve problems faced by physicians in patient care and will increase the likelihood that these guidelines will be used by physicians.

Isern and Moreno [6] also proposed that the compilation of the clinical guidelines database should include a web‐based version. Moreover, collaborative features are very helpful in improving and creating various systems of clinical guidelines for different medical pro‐ fessionals. Studies have stated that, when computerized, a clinical decision support sys‐ tems combine decisive strategies and clinical protocols and can provide concrete support for patients, improving clinical practice guideline compliance and treatment results for patients [8].

### **3.2. Individual knowledge management behavior**

area for hospitals. Information technology's rapid transformation and the rise of the Internet have resulted in rapid changes in data and knowledge. The establishment of knowledge por‐ tals in a health‐care management system could lower health‐care costs and foster diagnostic accuracy, thus improving the quality of patient care. Hence, within the knowledge‐intensive health‐care industry, the management of clinical knowledge is evidently the hospital's most

In 1990, the Institute of Medicine proposed the clinical practice guideline as a systematic operational guide to help clinical researchers or patients select suitable treatment strate‐ gies when experiencing specific clinical conditions [1]. These clinical guidelines serve to improve the quality of treatment, decrease health‐care costs, and reduce medical hetero‐

In this information and cloud‐computing age, online clinical guideline may improve the accessibility, reliability, validity, and velocity for searching best practice, thus enhancing the efficiency and effectiveness of medical practice. The implementation of an online clinical guideline system is an important way to promote medical knowledge management, develop knowledge management ability, and improve individual net benefit. Future users of the online clinical guideline system will be able to break through traditional space and time restrictions to enhance medical expertise and technology, change knowledge management behaviors,

The research objectives were as follows: (1) to explore the interactions among the satisfaction level of medical professionals who use the online clinical guideline system, individual knowl‐ edge management behavior, and net benefit; (2) to compare disparities between all aspects of various modes of interactions across different medical professionals; and (3) to provide relevant suggestions regarding the online clinical guideline system's infrastructure and implementation.

Isern and Moreno [6] pointed out that an online clinical guideline system benefits clinical phy‐ sicians and patients but remains an area of ongoing research with insufficient implementation and has yet to be integrated into existing management systems of health‐care protocols and used in routine medical infrastructures. Isabelle et al. [7] noted that the integration of clinical guidelines into the online network will solve problems faced by physicians in patient care and

Isern and Moreno [6] also proposed that the compilation of the clinical guidelines database should include a web‐based version. Moreover, collaborative features are very helpful in

will increase the likelihood that these guidelines will be used by physicians.

and improve health‐care quality and capability to maintain their core competences.

important challenge.

208 Knowledge Management Strategies and Applications

**2. Research objectives**

**3. Literature review**

**3.1. Online clinical guideline**

geneity [2–5].

Nonaka and Takeuchi [9] argued that only individuals can create knowledge, and, through interactions with one another, individuals can develop organizational knowledge. Knowledge internalization and socialization should be the major knowledge management behavior of individuals. Rogers [10] categorized employees' knowledge behavioral conducts into three types regarding measurement of various aspects of cooperative knowledge behavior between employees, including knowledge acquisition, knowledge creating, knowledge sharing, knowl‐ edge hoarding, knowledge shirking, and knowledge appropriation. This study used knowledge socialization and internalization as the measuring variables of individual knowledge manage‐ ment behaviors.

### **3.3. Information system success model**

Many studies use academics Delone and Mclean's [11] Information System (IS) success model for information system importing and effectiveness evaluation. This study focused on evaluating the effectiveness of an online clinical guideline system. The variables include system use, user satisfaction, user intention, and net benefits. Thus, we chose Delone and Mclean IS success model to evaluate the system, since they [11] have divided the actual system use and use intention. This study used two variables to measure the construct of system use.
