**3. Organizational performance**

A central tenet of harmonizing the three KM pillars is their association with organizational performance. Prior research indicates that effective human resources deployment, such as organizing employees to work as a team to leverage collective expertise, can be conducive to innovative activities [13, 20]. Management should also integrate KM processes allowing employees to harness, access, share, use, and create knowledge at different stances [21]. Equipped with KM technology, employees can leverage personal knowledge and improve skills through sharing and collaborative learning [9].

In this study, management who can utilize knowledge can leverage their capabilities to improve business profitability, streamline working processes, and influence coordination of efforts as well as responsiveness to market‐changing innovation [16, 18, 22], thus contributing to desirable organizational performance.
