**2. Knowledge management pillars**

To understand effective KM practices, interviews were conducted with the senior manage‐ ment from two locally renowned KM‐intensive organizations; the interviewees serve as key informants who steer and propagate KM. The qualitative data from these organizations were analyzed and thematized into three essential KM pillars, namely, people, process, and tech‐ nology, which constitute organizational performance (**Figure 1**) [4–7].
