**4. Conclusions**

The chapter represents an important theoretical contribution to the understanding of the influence of the IoT to value added in knowledge‐intensive organizations. Managers should be aware that innovative information and communication technologies are influencing the business performance in the twenty‐first century.

The trend of KM 4.0 is leading toward the establishment of a communication channel for the continuous exchange of information, in most cases between machines themselves. The purpose of such automation is the individual customer‐oriented adaptation of products and services that will increase value added for organizations and customers [14, 53]. Therefore, the IoT technology enables the creation of completely new products, services, and business models, which promise gains in virtually all industries [54, 55].

The findings are based on the literature review. A particular limitation of the text is that no research was made. Further researches should be focused on the effect of this direction of technology on the ecosystem. Deeper investigation of this topic could include case study with elements of implementation, testing business benefits, and social and environmental benefits with real data.
