Comparative Analysis on Frequency of different KS tools usage - Not at All

**Figure 6.** KS tools not used at all among knowledge workers in MSC organizations.

Most of these organizations are in their initial stages of tool implementation or tools have been implemented but with very minimum tools usage among knowledge workers in these organizations. This rationalized the importance to carry out a research on their intention to use KS tools in their day-to-day jobs.

### **5.2. Instrument and measures**

All the constructs in the research model were measured with items adapted from prior research. All the items in the questionnaire used a five-point Likert-type scale ranging from "Strongly Agree" to "Strongly Disagree" (**Table 1**).


**Table 1.** Instrument.

Respondents were asked to indicate to what extend one feels when one evaluates the KS tools when interacting and using the tools. The respondents were asked to record their feelings that were induced by the tools when they interacted with them. The positive and negative affect (PA and NA) are hypothesized to have an impact on PEOU, PU, and BI in the research model. Items for positive and negative affect (PANAS) were adapted from Perlusz [39], Tellegen [28], Watson [43], and Watson et al. [44]. Pre-test and pilot test were carried out before actual survey took place. A total of 30 respondents participated in these tests.

### **5.3. Data analysis**

The proposed model and hypothesis testing was carried out using SmartPLS 3.0 software. The measurement and structural model analysis follows methodology described in Hair et al. [45]. In this research, a sample size of 295 is sufficient using G\*Power software to examine the predictive accuracy of constructs and path coefficients of relations in the proposed model. The analysis on the years of experience of the knowledge workers in these MSC-status organizations highlighted that most of them have been in their industry more than 10 years. The preliminary analysis highlights that long service in the industry gives knowledge workers more domain knowledge where majority of them possess an undergraduate degree.
