**Knowledge Management for Informally Structured Domains: Challenges and Proposals Domains: Challenges and Proposals**

**Knowledge Management for Informally Structured** 

DOI: 10.5772/intechopen.70071

Karla Olmos-Sánchez and Jorge Rodas-Osollo Jorge Rodas-Osollo

Additional information is available at the end of the chapter Additional information is available at the end of the chapter

http://dx.doi.org/10.5772/intechopen.70071

Karla Olmos-Sánchez and

### **Abstract**

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Eliciting requirements of products or solutions in informally structured domains is a highly creative and complex activity due to the inherent characteristics of these domains, such as the great quantities of tacit knowledge used by domain specialists, the dynamic interaction between domain specialists and their environment in order to solve problems, the necessity of these solutions of products to be developed by teams of specialists and the asymmetry of knowledge between domain specialists and requirements engineers. The knowledge management discipline promotes an integrated approach in order to face these challenges; therefore, a strategy for addressing requirements elicitation that incorporates techniques and methods of this discipline has been proposed as a serious approach to deal with those challenges. The valuable results of the application of the strategy in real cases prove empirical insights about its utility.

**Keywords:** knowledge management, informally structured domains, requirements elicitation, tacit knowledge, knowledge creation spiral
