**5.2. Skill and capacity**

Tourism agencies need to enhance their skill and capacity to address climate change. Devel‐ opment of strong leadership, commitment and sufficient resource is necessary to cope with impact of climate change on tourism sector [43]. Knowledge and experience of local commun‐ ity can improve planning and decision making of tourism, conservation and economic development. For the smooth operation of tourism in protected areas, it is important to have trained staff, more efficient administration and better coordination with the contributions of various stakeholders [28]. Hence, trainings on skills, knowledge and quality development is necessary. For appropriate training approach, research on evaluation of formal training and follow up training is necessary. Systematic evaluation of existing informal and formal training is needed to assist in developing new programs and improve existing ones [64].

Positive attitude of guide is important to show pro-environmental behavior while guiding [66]. Visitors prefer good quality information; tour guides and low impact activities and select the destination with high ecological value and good site management [29]. To promote conserva‐ tion, education programs should be developed for local residents related to nature reserve [17]. Overall planning for ecotourism development is necessary in most nature reserves [25]. There is need of competent staff as tourist guides with good management experience [25].
