**3.3 Inclusiveness**

Product instructions should help all users to use different products and fulfill different tasks. When designing product instructions, designers are planning instructional materials and in some way designing a learning process for product users. Designed instructions should be easy to follow by users with all kind of intelligence references and learning styles. Therefore the instructions should use varied styles of delivery, be customized for specific people and help everyone to understand and learn. However, this is not achieved in most cases.

Currently, the majority of product instructions are presented by either text, images or a mixture of both. Product instructions dominated by text certainly enable aural learners to follow easily, however, they are not as straightforward to use for other readers with different strengths. Instructions full of pictures and charts can help visual learners to process information effectively and use products quickly but yet again they might not be the best choice for other users, for example, kinesthetic learners.

Additionally, it is difficult to locate a piece of information among instructions, as they are often very lengthy. Users have to scan all information and evaluate them to select the part they need. This works well when the assimilating learning style is favoured. However, when an accommodating learning style is preferred, users will be annoyed, often because they are forced to go through lots of instructions, instead of getting hands on experience quickly.
