**6. Design challenges**

Ideally, multimedia instructions should help people with different leaning styles and strengths to operate products easier, quicker and safer. However, it has been suggested by Tapscott ( 2009) that Digital Natives (those who have grown up with digital devices) and Digital Immigrants (those who learnt to use digital devices as an adult) learn things differently and have different opinions on digital products and interactive works. Therefore the key challenges for this study were to find differences between improved traditional instructions and multimedia instructions in use; to discover if multimedia instructions are going to perform better in terms of their effectiveness and inclusiveness; to determine if multimedia instructions can be better solutions for all users, including the Digital Natives and the Digital Immigrants.
