**4. Conclusion**

As stated in 1.1, the current research and study on the design of general product instructions is relatively rare. It is to the authors' surprise that no existing clear suggestion on the instruction creation process has been found and the method of instruction creation is also undefined. Moreover, there are no easy guidelines for designers to follow. The standards on user instruc‐


tions are difficult to understand and also very dated. The British standard is relatively new compared to the ISO/ IEC 37. Still it has been out for more than one decade. The guidance on multimedia and digital instructions in these regulations is not sufficient to use. The authors believe that a design process model and an easy guide for producing general product instruc‐

The Design of Product Instructions http://dx.doi.org/10.5772/54011 113

To conclude the findings from this research, the authors suggest a design process for instruc‐

tions would be very useful and beneficial for instruction designers.

**Table 10.** An example of observed errors in the diagnostic testing of the multimedia instruction.

**5. Recommendations**

tion planners (Figure 9).

**Figure 9.** A recommended design process.

**Table 9.** The analysis of confusions and problems in the diagnose test for the multimedia instructions.


**Table 10.** An example of observed errors in the diagnostic testing of the multimedia instruction.

tions are difficult to understand and also very dated. The British standard is relatively new compared to the ISO/ IEC 37. Still it has been out for more than one decade. The guidance on multimedia and digital instructions in these regulations is not sufficient to use. The authors believe that a design process model and an easy guide for producing general product instruc‐ tions would be very useful and beneficial for instruction designers.
