**6. Research method**

Most KMS are so diverse, spanning across industries. In order to obtain necessary data to answer the research question, it is imperative that the research method employed is flexible enough to cater the needs of a variety of situations and to a wide range of complex problems, for which there is often no other suitable means of analysis. The Delphi technique is a systematic method of collecting opinions from a group of experts through a series of questionnaires. The iterative approach espoused in Delphi allows KM experts to reconsider their judgements in the light of feedback from peers. The anonymity of the approach enables experts to express their opinions freely, without institutional loyalties or peer group pressures getting in the way.

The aforementioned iterative approach also gives KM experts more time to think through their ideas before committing themselves to them, leading to a better quality of response. Since AT emphasises on human activity as the basic unit of analysis, the research is able to uses human activities (supervision of projects) to analyse responses garnered from Delphi.
