**10. Analysis of findings and conclusion**

The success of any KMS lies in the effective input of knowledge from all stakeholders concerned. Knowledge, which transforms itself as requirements into the KMS system, has to evidently involve proactive input from experts. These experts are those who understand the organization's processes and culture better and thus able to provide valuable and imperative input. Hence, one way of analysing this human activity occurrence serving as tacit knowledge into the KMS system is by using the Activity Theory. Since AT focuses on the interaction of human activity and consciousness within its relevant environmental context, the eventual KMS developed around these fundamentals would have an achievable and sustainable success rate of enabling employees to seamlessly access the organization's documented facts, best practices and solutions.

The Delphi technique utilized in this research study involved firstly gathering opinions and knowledge from selected experts concerned. The process went through a second round that led to a re-confirmation of opinions and knowledge serving as a building block for the solutions at hand. The research concluded from the Delphi process documented above evidently shows common opinions and knowledge that were gathered from the experts. It is apparent that all experts are in agreement for a blended learning initiative with the support and involvement from all stakeholders concerned.

By using both activity theory and Delphi technique, deep analysis can be performed within the activities of the experts and from these activities, tacit and explicit knowledge can be observed and analyzed. During the interview process, especially during the second round of interviews, when the questions were asked to the panel of experts, some of the experts realized that there existed divergent approaches exist in supervision style. Not only was the knowledge engineer able to garner further insights, the exercise also proved by an eyeopener for experts themselves which would have inadvertently increased their body of knowledge.

As espoused in this research, software engineering practice generally does not amalgamate people, cultural and organizations factors when gathering requirements. Since it is imperative that KM Systems consider the aforementioned factors, AT coupled with Delphi technique was applied in this research. This approach is not only holistic but also more dynamic with thorough investigations built in to the roadmap involving people, cultural, and organization dimension. The investigations details how using AT, a knowledge engineer is able to harvest tacit knowledge allowing every situation and scenes to evolve gives them different meaning and context. In conclusion, this research espouses a combination of KM practices, AT and Delphi technique in an integrated roadmap to provide a solid foundation for requirements elicitation in developing KM system.
