**7. Scenario**

The Five-Year Strategic Plan of University X has made teaching and learning a major priority. Under the said target plan, technology is identified as one of the drivers that will shape the future direction of the University's learning experience. Hence, the gradual adoption of e-Learning tools and strategies is currently being investigated. On that note, the critical success factor and challenges for the implementation of e-Learning at the University is the willingness and ability of existing faculty members to adopt technology into their

A Roadmap for Requirements Elicitation of

Expert 2- Multimedia

in a practical way.

Knowledge Management Systems: A Delphi Study 63

2. The need for relevant training from prospective vendors enabling the maximization of the learning tool at hand is required. A testing period performed on a trial basis on the relevant tools should be incorporated to better understand, enable gradual adoption and gauge the capabilities of the software. In the case of minimal support, the success of the software could be jeopardized. It is only feasible through

1. Taking into consideration that this specialization area covers more of the tool manipulation in multiple media format, the provision for recording of visual screen movement enabling the capture of the instructors input entry would be substantial in the display of the software's capabilities. Alongside this would be the creation of a central repository for all visual capture in support of the teaching materials. Again, the provision to support these visual content via narration to a multi-lingual audio content well establishes an open community support culture for international students. The strength of a two-way communication through a discussion forum would enable students to highlight concerns or ideas in the area of module coverage – hence exploring many horizons of skills, capabilities and doubts. Possible inclusion of various on-line games highlighting usage of various media format could also be added as a repository in understanding the "real-life" production conceptualization

2. To consider various vendors who could propose some viable tools that could be adopted into teaching Multimedia using blended strategies in particular the best practices that have been successful in leading institutions that have incorporated blended strategies in their teaching and learning. For that, essential training is required for the adoption of any of the tools that are viable. A considerable time for planning would be required in the rollout of the tools to best enable positive adoption amongst all stakeholders. Facilitators should be equipped with financial support in acquiring some state-of-the art technological tool to better support the

1. One blended tool that could be incorporated should enable programming to be visually guided (screen view) as video captured files which could be made

upgrade of the technological adoption in the institution.

Expert 3 - object oriented programming and game development

teamwork for a better understanding of the stakeholders of the software.

student enabling the sharing of instant up-to date information.

of the lecturer. The simulation options should have common characters available, hence having the option of choosing the match of which characters are to be adopted or used for the topic or scenario at hand. Simulation via game infuses students to think logically and analytically hence drawing the results via a step-by- step momentum governing a build-up of interest on the topic at hand. A video capture of the lecture with the ability of conversion to audio form provides a thinking flow in the students mind hence mind provoking to empower and challenge the questioning technique. These applications can be converted to any choice of language hence making it multilingual. It supports and garners a cultural openness in assisting students from all walks of life. In addition to this there is a feature of an SMS option linking the lecturer to the

teaching and learning activities. The key thrust is to ensure that lecturers, as front liners, are the ones driving and advocating technology.

Ensuring sustainable buy-in from the academic staff can only be possible when strong structural and technical support is in place. In doing so, tacit knowledge from experts is to be obtained to better comprehend the intended requirements of the tools that would be acquired. To guarantee success in implementation, there must be significant reliance on sound planning and on the provision of appropriate developmental interventions. This would include obtaining tacit knowledge as an input capture into the KMS system from selected experts of best practices, opinions and solutions via the Delphi method.

The process of Delphi mindfully uses the Activity Theory notion in obtaining human related information allowing social-organization processes to be accounted. With this in mind the KMS system would visibly include all needs and demands of the experts including cultural and organizational norm in living up to its expectations and survive the test of time hence productively achieving and solving the software engineering practices of today.

The initial groundwork of the Delphi process taken on for this research study obtained relevant requirements from knowledge experts based on their respective specialization areas. Only five identifiable experts in the cluster of major specialization areas of Information Technology were consulted into providing these relevant feedbacks. These five areas broadly covers the relevant domains in Computing. The major specialization areas include algorithms and network security, multimedia, object oriented programming and game development, databases and software development concepts and strategies.

Upon identifying the experts, the first round of the Delphi process addressed relevant questions directed to the selected experts taking into consideration both the human expert opinions in the subject domain areas together with the social and organizational requirements of the system. They were directed in such a way that the opinions incorporated issue that affected the outside boundary of the organization – the external environment. By driving these questions, the research pilot study enabled the experts to provide opinions that not only drives or shares their current best practices utilized but envisages the possible needs of what makes an outstanding learning Institution.

Further to this, the second round of the Delphi process initiated a set of questions via a questionnaire to the same selected sets of experts. The objective of this stage of the Delphi process is to obtain a consolidated wholesome viewpoint of all experts concerned regarding feasible requirements of the blended learning tools and strategies. A system perspective view on their feedback, opinions and knowledge better enables the complete requirements acquisition process. By doing so, the team is able to obtain a collective consensus in achieving the purpose of the intended change.
