**5.1 Inquiry screen**

The inquiry screen (1) shows that the learner enters his/her problem in order to seek advice. The learner types his/her question on the inquiry-board, choose one to three keywords, and input his/her contact email address if s/he wants the feedback from the educator after assessment; then submits or resets his/her request. In the mean time, behind the screen, MALESAassessment will retrieve the keyword-matched AK-cell from its CBR knowledge base; and output them to the consultation screen (2).
