**6. Information requirements in the coordination points**

The product/service-type-related sequence of order-handling-processes is in combination with the different product/service-types as well as the different business-relationship types

Configuration Logic of Standard Business

Processes for Inter-Company Order Management 667

Fig. 16. Exchanged information in the context of bottleneck products or services (Schmidt,

2008)

the basis for a mapping of the concrete contents to the specific interaction processes. Regarding the relevant contents it is necessary to distinguish whether information from the producer's point of view serves as an input or as an output for his coordination-processes. If an information is both Input and Output, it is a bilateral update of existing planning information. The discussion of the business-relationship-type specific classification of the contents that are relevant for the coordination of the processes of order-handling, interaction and planning will be held in the following using again the example of the bottleneck and the long-running products or services.

The bilateral clarification of the specification between the producer and his supplier within the "Determination of date of delivery" (KL 1) as well as within the "Project planning and order coordination" (KL 2) is a fundamental part of the coordination process for a complex bottleneck product or service. First of all the technical realizability of the product or service has to be verified independent of the relationship-type. In the course of the specification clarification specific function parameters of the specification (output) of the customer specification and the technical restrictions (input) are verified. In addition in marketautarkic relationship- types target prices (input) and other procurement conditions are agreed between the supplier and the producer based on the individual order specification (cf. Figure 16). The examination of the availability with regard to dates is as well carried out in the coordination points KL 1 and KL 2. In both relationship-types the required order quantity (output) and the desired date of delivery (output) are requested by the producer. The supplier replies with a first estimation of a possible delivery date (input).

The clarification of the specification and the delivery date, is followed by the declaration of intent. This happens within the coordination-points "search for suppliers" (KL 4) and "order approval" (KL 5). First of all the technical specification of the product or service (e.g. figures, specification sheet), the preferred date of delivery and the target price of the producer are merged in a inquiry, reservation or order (output). Afterwards this will be sent to the supplier. The producer thereupon receives a proposal respectively a confirmation of reservation and an order confirmation from its supplier (input).

Because of the very high risk of date for a bottleneck product or service the progress- and incident massages in the course of "Order monitoring & controlling" (KL 6) and "Order monitoring" (KL 7) are of particular importance when considering bottleneck products- or services. In both relationship-types the producer generates a request of progress (output) and receives thereupon a corresponding message of progress (input) from its supplier. In case of unexpected events the supplier proactively delivers a message about a possible delivery-failure to the producer.

In case of long-running products/services, the "Determination of date of delivery" is replaced by the "In-advance planning of long-runners" (cf. KL 3 in Figure 17). In this case the master specification and the determination of standard prices is clarified between the producer and his supplier in a bilateral process. Considering long-running products/services in contrast to bottleneck products or services, in the coordination-point KL 4 instead of sending an inquiry or reservation, there is always a reservation send. In the opposite direction of information-flow there is no proposal but directly a confirmation of reservation send. The coordination-point of "Projectplanning and order-coordination", which is relevant considering bottleneck-products/services (cf. KL 2 in Figure 17) is not relevant in case of long-running products/services.

the basis for a mapping of the concrete contents to the specific interaction processes. Regarding the relevant contents it is necessary to distinguish whether information from the producer's point of view serves as an input or as an output for his coordination-processes. If an information is both Input and Output, it is a bilateral update of existing planning information. The discussion of the business-relationship-type specific classification of the contents that are relevant for the coordination of the processes of order-handling, interaction and planning will be held in the following using again the example of the bottleneck and the

The bilateral clarification of the specification between the producer and his supplier within the "Determination of date of delivery" (KL 1) as well as within the "Project planning and order coordination" (KL 2) is a fundamental part of the coordination process for a complex bottleneck product or service. First of all the technical realizability of the product or service has to be verified independent of the relationship-type. In the course of the specification clarification specific function parameters of the specification (output) of the customer specification and the technical restrictions (input) are verified. In addition in marketautarkic relationship- types target prices (input) and other procurement conditions are agreed between the supplier and the producer based on the individual order specification (cf. Figure 16). The examination of the availability with regard to dates is as well carried out in the coordination points KL 1 and KL 2. In both relationship-types the required order quantity (output) and the desired date of delivery (output) are requested by the producer.

The clarification of the specification and the delivery date, is followed by the declaration of intent. This happens within the coordination-points "search for suppliers" (KL 4) and "order approval" (KL 5). First of all the technical specification of the product or service (e.g. figures, specification sheet), the preferred date of delivery and the target price of the producer are merged in a inquiry, reservation or order (output). Afterwards this will be sent to the supplier. The producer thereupon receives a proposal respectively a confirmation of

Because of the very high risk of date for a bottleneck product or service the progress- and incident massages in the course of "Order monitoring & controlling" (KL 6) and "Order monitoring" (KL 7) are of particular importance when considering bottleneck products- or services. In both relationship-types the producer generates a request of progress (output) and receives thereupon a corresponding message of progress (input) from its supplier. In case of unexpected events the supplier proactively delivers a message about a possible

In case of long-running products/services, the "Determination of date of delivery" is replaced by the "In-advance planning of long-runners" (cf. KL 3 in Figure 17). In this case the master specification and the determination of standard prices is clarified between the producer and his supplier in a bilateral process. Considering long-running products/services in contrast to bottleneck products or services, in the coordination-point KL 4 instead of sending an inquiry or reservation, there is always a reservation send. In the opposite direction of information-flow there is no proposal but directly a confirmation of reservation send. The coordination-point of "Projectplanning and order-coordination", which is relevant considering bottleneck-products/services (cf. KL 2 in Figure 17) is not

The supplier replies with a first estimation of a possible delivery date (input).

reservation and an order confirmation from its supplier (input).

long-running products or services.

delivery-failure to the producer.

relevant in case of long-running products/services.


Fig. 16. Exchanged information in the context of bottleneck products or services (Schmidt, 2008)

Configuration Logic of Standard Business

**8. References** 

316-335

Verlag, Aachen 2002

faster it can react to those disturbance variables.

Verlag, Berlin, Heidelberg 1991

Processes for Inter-Company Order Management 669

When the target process is structured, it can be managed like a workflow with checklists at the coordination points. By doing so, the transfer of incorrect or incomplete data and information transfer can be reduced. Even though a part may still be late, a delay can earlier be anticipated by a consistent process control. An adjustment of project plans can earlier take place which may provide further options of reaction. Hence, as more transparent and controlled a process is managed, as faster a company is able to realize deviations and as

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Fig. 17. Exchanged information in the context of long-running products or services (Schmidt, 2008)
