**QUALITY MANAGEMENT AND PRACTICES**

Edited by **Kim-Soon Ng** 

http://dx.doi.org/10.5772/2346 Edited by Kim-Soon Ng

#### **Contributors**

Kim-Soon Ng, Ludek Sprongl, Zulnaidi Yaacob, Ali Al-Shehri, Esin Sadikoglu, Talha Temur, Wieslaw Urban, Shu-Mei Wang, Luminita Gabriela Popescu, Alper Ertürk, Jui-Min Li, Mercedes Grijalvo, Simmy Marwa, Iranzadeh, Miguel Blanco

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#### **Notice**

Statements and opinions expressed in the chapters are these of the individual contributors and not necessarily those of the editors or publisher. No responsibility is accepted for the accuracy of information contained in the published chapters. The publisher assumes no responsibility for any damage or injury to persons or property arising out of the use of any materials, instructions, methods or ideas contained in the book.

First published in Croatia, 2012 by INTECH d.o.o. eBook (PDF) Published by IN TECH d.o.o. Place and year of publication of eBook (PDF): Rijeka, 2019. IntechOpen is the global imprint of IN TECH d.o.o. Printed in Croatia

Legal deposit, Croatia: National and University Library in Zagreb

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Quality Management and Practices Edited by Kim-Soon Ng p. cm. ISBN 978-953-51-0550-3 eBook (PDF) ISBN 978-953-51-5124-1
