**Meet the editors**

Dr Chee-Heong Quah is a senior lecturer at the Faculty of Business and Accountancy, University of Malaya, who in 2011 completed his doctorate degree (PhD) in International Business at the aforementioned institution with his thesis of study entitled "Identification of optimal currency areas in East Asia: A clustering approach". His research interests encompass international econom-

ics, monetary integration, financial crisis, optimum currency areas, and Austrian economics. His works have been published in scientific journals such as Asia Pacific Business Review; International Finance; Journal of Business, Economics, and Management; Journal of the Asia Pacific Economy; Actual Economic Problems; African Journal of Business and Management; South Asian Journal of Management; and International Journal of Asia Pacific Studies, of which some are ranked by SSCI and/or Scopus.

Dr Ong Lin Dar, PhD is a Lecturer at the Faculty of Business and Accountancy, University of Malaya. She teaches Organisational Behaviour and Management in the Faculty's Bachelor of Business Administration and Bachelor of Accountancy programmes. Her research interests include interpersonal trust, teamwork, employee performance and work behaviour.

Contents

**Preface IX** 

Chapter 1 **Improving Organizational** 

Chapter 3 **Sustainability and Quality of Life Modeling the** 

Alain Lepage

Chapter 4 **Processes Management** 

Chapter 2 **Capacity Assessments for Improving** 

**Section 1 Performance and Quality as the Competitve Edge 1** 

**Performance Through Reward Systems 3**  Felipe Furtado, Gibeon Aquino and Silvio Meira

**Corporate Efficiency – Case of Limassol** 

Mustafa Ertanın and Okan Veli Şafaklı

**Complexity of Governance 45** 

**Guaranteeing Life-Cycle Quality of** 

Chapter 5 **Balanced Scorecard's Interpretative** 

Chapter 6 **Uncovering the Pre-Dispositional** 

Hisham Hamid Hawass

**Roots of Job Satisfaction 113** 

Chapter 7 **An Exploratory Study of Problems Facing** 

Wellington Didibhuku Thwala and Godfrey Mofokeng

**Small and Medium Sized Contractors in the Free State Province of South Africa 143** 

Geert J.M. Braam

**the Maintenance Service Agreement – A Study Regarding Outsourced Maintenance Services 65**  Jarmo Heinonen, Mika Raassina and Nick Moss

**Variability and Organizational Change 99** 

**Turkish Cooperative Bank in Northern Cyprus 29** 
