**4.3.3 Remote diagnostics**

This application allows an authorized service station to assess the condition of a vehicle without needing a physical connection with it. When a vehicle enters the parking building of the station, remote diagnostics system may ask the vehicle about relevant information to support the diagnosis of the problem reported by the client. Moreover, as the vehicle is approaching its service history and the necessary customer information can be retrieved from a database and be ready for use by the technician. If software updates are necessary, the system can install the updates without a physical connection. This application can reduce the amount of time required for a customer during a visit to an authorized service station. This fact will also reduce both the repair cost and the waiting time for the customers.
