*3.2.5 Finalization of the competency model*

A Delphi survey was conducted to review the validity of the derived competency model and complete the final competency model. For the Delphi survey, it is important to build an expert panel with expertise in the respective field and to secure the reliability of the survey, 10–15 experts are required [53]. The Delphi survey is carried out in three stages, but two stages may be enough if a sufficient agreement is reached [54]. In this study, the expert panel was comprised of 20 experts recommended by the Personnel and Human Resources Departments and persons in charge of National University Corporation A, including 10 internal interested parties and 10 public and private HRD experts who participated in the competency model development stage and gained an understanding of National University Corporation A and university administrative staff. The first Delphi survey was carried out among 20 experts, and 16 experts responded to the survey. The second Delphi survey was sent out to the 16 experts who participated in the first survey, and all of them responded (refer to **Tables 1** and **2**).

The Delphi survey utilized Likert's 5-point scale to define each competency of the competency model, grant scores on behavioral indicators, make modifications, and describe additional opinions. The content validity of the gathered responses was measured, and the equation proposed by Lawshe [55] was used to calculate the


**Table 1.** *List of participants in second Delphi survey—External experts.*


**Table 2.**

*List of participants in second Delphi survey—Internal experts.*

*Competency Modeling and Training Needs Assessment for Staff Development in Higher… DOI: http://dx.doi.org/10.5772/intechopen.109812*

Content Validity Ratio (CRV) for each competency. The validity of the competency model was secured through the Delphi survey results, and the opinions were reflected to derive the final competency model.

#### *3.2.6 Analysis of training needs*

To study the requirements for competencies by job level, a survey was conducted on 1084 corporate employees of National University Corporation A. The subjects of the survey were selected considering the fact that only full-time employees receive education by job level. The survey was conducted online, the subjects received links to the questionnaire by email valid for 2 weeks, and 393 subjects participated. After excluding 33 unreliable responses, 360 responses were analyzed. The Borich needs equation was used to analyze the competency needs by job levels.
