**4.2 Organizational roles of the process**

The process of knowledge acquisition and learning based on operating experience of the organization requires the coordination of the various business units and the participation of their staff. To implement this process in a satisfactory way in the organization it is necessary consider the following roles:

*General Coordinator of the Process* (GeCoorPr): is responsible for managing the program of operational experience, including the following tasks (PG-017, 2007):


*Business Unit Coordinators* (BuUnCoor): the coordinators of each business unit are responsible for the performance of the following tasks (PCN-A-039, 2010):


*Coordinators of business units responsible for evaluation* (BuUnCoor Resp. Eval.): in this case the business unit coordinator has the following functions:


*Coordinators of business units responsible for execution* (BuUnCoor Resp. Exec.): will be the responsible for the following functions:


*Personnel of the organization and external* (PerOr-Ex): any person who while performing their job detects an incident, must inform the coordinator of the unit providing the necessary data to determine if applies record and evaluate the event.

Assessment of Operational Experience as Strategy

**Activity code Automation process** 

evaluation.

Table 3. Activities which trigger automation processes

**4.4 Model specification of organizational learning** 

management of workflow and the issues analyzed.

and knowledge sharing.

colour the activities that are partially automated.

recorded in the database.

the closing date of each action.

date is assigned to the last action.

considered as the flow of information and communication that occur.

for Knowledge Acquisition and Learning in Organizations 141

Part of the activities outlined can be automated at least partially by the system itself triggering (from the database manager) processes that are associated with certain events:

Act. E The event is sent to BuUnCoor Resp. Eval. when the incident is

Act. H It is automatically sent the record of the event and the actions that are

Act. J Are reported (by sending a message) to GeCoorPr when is registered

Act. K It changes the state of the event to the closed state when the closing

Figure 3 shows the flowchart of the process which has been described, indicating in grey

The process of knowledge acquisition and organizational learning from the analysis of operational experience can be modeled formally applying the theory of Petri nets. This technical of specification is used with the purpose of any organization can develop and implement the process through an information system that helps to realize an efficient

The Petri net model presented allows to specify a complex organizational process, of structured type, with a high level of detail, both with respect to the activities that should be

The organizational learning model presented has been implemented successfully in Nuclenor, company with 400 employees that manages the nuclear power plant of St. Mª de Garoña in Spain. The results achieved reveal a high degree of involvement of company staff in the communication of events and their active participation in all phases. For reasons of confidentiality does not provide specific data of the company in this regard, although it is an intensive program in knowledge management, both for the number of events analyzed (knowledge creation) as the quantity of actions implemented (organizational improvement)

The experiences analyzed are a shared knowledge base that is available to all departments and personnel of the company, so that in the resolution of any problem or incident go first to the existing knowledge base and take into consideration the results derived from the analysis of similar operational experiences. By the importance of enhancing the security and efficiency of the installation, being an industrial company which is part of an strategic sector, this knowledge base also includes experiences reported by other Spanish and

the BuUnCoor Resp. Eval. indicates that it has finished it.

set, when the BuUnCoor Resp. Eval. indicates that has completed its

determined to take to the BuUnCoor Rep. Exec. (may be several), once

Act. G The state of the event is changed as opened and the valuation date is
