**ADVANCES IN CUSTOMER RELATIONSHIP MANAGEMENT**

Edited by **Daniel Catalán-Matamoros** 

http://dx.doi.org/10.5772/1795 Edited by Daniel Catalan-Matamoros

#### **Contributors**

Aida Habul, Amila Pilav-Velic, Nichaya Suntornpithug, Pasu Suntornpithug, Namita Bhatnagar, Shiow-Luan Wang, Dzulijana Popovic, Tanko Ishaya, Daniel Catalan-Matamoros

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First published in Croatia, 2012 by INTECH d.o.o. eBook (PDF) Published by IN TECH d.o.o. Place and year of publication of eBook (PDF): Rijeka, 2019. IntechOpen is the global imprint of IN TECH d.o.o. Printed in Croatia

Legal deposit, Croatia: National and University Library in Zagreb

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Advances in Customer Relationship Management Edited by Daniel Catalan-Matamoros p. cm. ISBN 978-953-51-0516-9 eBook (PDF) ISBN 978-953-51-5110-4
