**1.4 Norms**

Norms are the unspoken standards of conduct that serve as informal guidance for social interaction. People are told by norms what they should be wearing, talking, and believing. They are never put into writing because that would be considered a policy or practise. They spread by word of mouth and behavior, and are upheld by the consequences people face when norms are broken [16]. Because of these responses, they are able to exert considerable control over the behaviors of those around them. The adage "work hard, play hard," "show early, stay late," that "consistently appear busy or relaxed" are frequently used in the workplace are few excellent examples of norms.
