**3. Research methodology**

The study used a descriptive research design to collect qualitative data. According to Mugenda and Mugenda, this in-depth design has been used successfully by other researchers to design and communicate their findings. Secondary data was primarily gathered through a literature review (desk research). To bring out the main themes, data was manually analyzed using the researcher's insight and research skills. The emerging themes were then operationalized for content analysis and to make sense and determine the significance of the study. Following the necessary explanations based on the findings, the conclusions and recommendations were summarized.
