*3.2.1 Manufacturing industry*

Computer-aided quality control (CAQC) and quality assurance (CAQA) are extensively applied in the manufacturing industry to ensure product quality, process efficiency, and compliance with standards. These technologies enable real-time monitoring and control of manufacturing processes, statistical analysis for process improvement, integration of quality processes throughout the product lifecycle, implementation of quality practices across the supply chain, compliance with industry standards, and data analysis for continuous improvement efforts. By utilizing these tools, manufacturers can maintain consistent product quality, optimize processes, and drive continuous improvement [15, 16, 22, 31, 46].

## *3.2.2 Healthcare industry*

Computer-aided quality control (CAQC) and quality assurance (CAQA) technologies play a significant role in the healthcare industry, improving patient care, safety, and overall outcomes. These tools enable the implementation of electronic health records and clinical decision support systems, supporting evidence-based decisions and enhancing diagnosis accuracy. They also aid in patient safety and risk management by facilitating incident reporting and root cause analysis. Healthcare organizations can monitor quality metrics, comply with regulatory standards, optimize processes, and improve operational efficiency using computer-aided systems.

Additionally, these technologies support telehealth and remote monitoring solutions, enhancing access to care and patient engagement [22, 47–50].

#### *3.2.3 Service industry*

In the service industry, computer-aided quality control (CAQC) and quality assurance (CAQA) technologies play a crucial role in enhancing service quality, customer satisfaction, and operational efficiency. These tools enable service organizations to monitor and measure service quality, track customer interactions, and personalize service delivery through customer relationship management (CRM) systems. Process automation and streamlining tools improve operational efficiency, while performance monitoring systems help manage service level agreements (SLAs) and track key performance indicators (KPIs). Customer feedback analysis tools provide insights for improvement, and self-service and digital channels enhance accessibility and convenience for customers. Overall, computer-aided technologies in the service industry aim to optimize service quality and deliver an exceptional customer experience [22, 51–55].
