*3.3.2 Quality management software*

Quality Management Software (QMS) is a vital tool in computer-aided quality control and quality assurance (CAQC and CAQA) that helps organizations streamline and automate their quality management processes. QMS software provides a centralized platform for managing quality-related activities, documentation, and data. Here is an overview of QMS and its applications [66, 70–75]:


*Quality Tools, Technologies, and Techniques: Enhancing Product and Service Excellence DOI: http://dx.doi.org/10.5772/intechopen.113994*


### *3.3.3 Quality information systems*

Quality Information Systems (QIS) are essential tools in computer-aided quality control and quality assurance (CAQC and CAQA) that enable organizations to manage and analyze quality-related data. QIS software provides a centralized platform for collecting, storing, and analyzing data to support decision-making and continuous improvement. Here is an overview of QIS and its applications [70–75]:


#### *3.3.4 Computer-aided quality function deployment (QFD)*

Computer-Aided Quality Function Deployment (QFD) is a powerful technique used in computer-aided quality control and quality assurance (CAQC and CAQA) to ensure that customer requirements are translated effectively into product or service

design characteristics. QFD helps organizations align their offerings with customer expectations, prioritize design features, and enhance the overall quality of their products or services. Here is a more detailed exploration of Computer-Aided QFD and its applications [66, 72–74, 76, 77]:

