*5.1.6 General managers and owners' environmental attitude*

Two owners acted as general managers, and four merits-based general managers were interviewed nine prelisted questions. As a result, more than 99% believed that physical environment around them changed gradually and they were willing to participate in sustainable activities. But more than 80% responded that they had no clear strategy and targets about environment protection. Continuous evaluation, control, supports, and incentive system from hotels and government side were almost none (**Table 4**).
