**3. The ISO 56000-based process assessment model**

#### **3.1 ISO 56000 and ISO/TR 33020**

The TIMS project goal is to provide an assessment system that allows industry from different European regions to use the assessment system and also to benchmark the assessment with other regions or with, for example, the average, min, and max of a certain sector. The tool can also be used just for internal assessment and not sharing the data for European benchmarking. The ISO 56004 part of the norm talks about the assessment of the innovation process and in fact there is an existing process assessment norm [43–45] (ISO 330xx series). This led to the conclusion that TIMS decided to implement the innovation assessment portal system using an ISO 56000-based PAM (Process Assessment Model) consistent with the requirements in ISO/IEC 33002 (Information technology—Process assessment—Requirements for performing process assessment) and ISO/TR 33020 [43–45] (Information technology—Process assessment—Process measurement framework for assessment of process capability).

This assumption was also supported by looking at one of the proposed metrics in ISO 56004 (**Figure 1**) and the measurement framework of capability levels from ISO/TR 33020 (**Figure 2**), where both illustrate a scale from 0 to 5.

**Figure 1.** *Example metric from ISO 56004.*

#### **Figure 2.**

*Capability levels from ISO/TR 33020.*

#### **Figure 3.**

*Process capability-based measurement framework.*

As shown in **Figure 3**, the application of the ISO 330xx series on the ISO 56000 series requires to define processes (X-axis) with purpose, practices, and work products and applying the measurement framework from ISO/TR 33020 on the Y-axis. This leads to a measurement of a capability level per innovation process and an innovation capability profile. A major task of TIMS therefore was to split ISO 56000 into single processes that can be included in this measurement framework [7, 29–32, 43–45].

For the project TIMS an important benefit of using the ISO / TR 33020 measurement framework was that a comparable and consistent approach of assessments must be used across European industry which allows benchmarking. And the use of ISO 33030 leads to capability-level profiles that can be compared and benchmarked.
