**6. Conclusion**

In conclusion, growth in demand for the food and parcel delivery sectors in Malaysia within these few years increased the number of riders. As discussed above, the riders face work-related safety and health issues like road accidents and exposed hazard issues during completion of the delivery process.

The practice of adherence to occupational safety and health procedures is crucial for the long-term sustainability of the digital food/goods delivery sector. Therefore, the government has remarked on the requirement of a new mechanism to tackle issues involving the safety, health, and welfare of these workers. The creation of specific guidelines is important for empowering workers and cultivating a culture of maintaining their occupational safety and health. This will ensure the sustainability of the P-hailing business in Malaysia.

### *Work-Related Safety and Health Issues among Food and Parcel Delivery Riders DOI: http://dx.doi.org/10.5772/intechopen.110783*

OSH (occupational safety and health) management is important for the food/ parcel delivery sectors in terms of business sustainability for several reasons, which are as follows:


Occupational safety and health (OSH) issues can have a significant impact on the sustainability of a business in the food delivery industry. If employees are not properly trained and protected from hazards, it can lead to injuries and illnesses, resulting in lost productivity, increased healthcare costs, and possible legal action. This can also lead to a decrease in employee morale and turnover, which can further impact the business's ability to maintain operations and customer satisfaction. Additionally, if a company has a reputation for poor OSH practices, it can damage the company's reputation and lead to decreased consumer trust and a decline in sales. Therefore, it is important for food delivery businesses to prioritize and invest in OSH programs to ensure the safety and well-being of their employees, while also protecting the sustainability of their business.
