Preface

The emergence of artificial intelligence (AI) is changing the way business processes and customer services are executed in organizations both internally and externally. For example, today, instead of interacting with a human representative, customers are often directed to AI-driven software agents called chatbots, which provide services automatically based on the client's questions. The integration of chatbots in daily business has become a reality and is just the beginning of AI being applied to businesses and many other economic sectors worldwide.

This book presents the latest advances in chatbots and brings to light the latest findings and future research in chatbot architectures. It also explains how chatbots work in different domains, their current technological limitations, and future trends of the technology. The book promotes the creation of interdisciplinary research teams to push the edge of innovation and research of the next generation of AI-driven conversational technologies.

> **Eduard Babulak** National Science Foundation, Alexandria, VA, USA

**1**

**Chapter 1**

*Eduard Babulak*

**1. Introduction**

Introductory Chapter: Journey to

Business communication today is driven by the organizational financial performance and customer best quality service provision. The rise of 24/7 ubiquitous access to Internet and Applied Artificial Intelligence (AAI) creates a platform for future fully-automated cyberspace. Role of Computing has become an essential part of research, innovation and development of future cutting-edge technologies that will transform the way we live to a next level, where Machine-to-Machine Communication

Today we see the technology that has brought the Computational Machines much closer to us people, and LEXA is becoming an integrated part home companionship and the entertainment for many young families who are tech-savvy and love to play with the high-tech. Naturally, there are many dimensions to technological innovation and application of AI that are fascinating and inspire scholars and industry developers to push the edge of advancement of next generation technologies that will

The Machine learning (ML) as a subdomain of artificial intelligence enables smart computational device to abstract patterns from data without explicit programming. In addition to AI and ML, we see the rise of Humanoid Robotics that has potential to act like, look like, talk like and reason like human, and eventually becoming an essential

Some experts compare level of intelligence of new Humanoid Robot called Sophia to that of a one month old new born baby that is at the very beginning of discovering the world around and is beginning to observe and to learn to communicate with his or her parents. Yet, very young and tiny, babies have a Natural Intelligence and Human Reasoning that may be compared to a computational capacity of most performant

Many experts suggest that there are fundamental differences between the AI and Natural Intelligence (NI) and that future evolution of AI driven Software Agents and Humanoid Robotics may have strong impact on the future Industry 5.0 and 6.0, Business to Business (B2B) and Mobile Commerce (mC). Given recent COVID relates crisis, applications of AI in business, industry, government, academia and other sectors have become ubiquitous showing more and more examples of Smart Software

The next section, presents examples of the AI driven applications including

chatbots and ChatGPT, and discus what, how and where they are.

AI Driven Chatbots

will drive Human-to-Human Communication.

Supercomputer in the world today.

Agents application.

promote a Cyber Automation and Ultra Smart Living for everyone.

part of an organizational business infrastructure worldwide [1].
