**2. What are the Chatbots?**

Chatbots are one of the practical examples of AAI driven cyber automation. The software capable to facilitate human-machine conversation is known today as a chatbot. A chatbot software simulates and drives a real-time interaction between a customer a human partner, while bridging a client system and information acquisition domains.

Chatbot is a conversational agent that utilizes AI to interpret the text of the chat using Natural Language Processing (NLP). Instead of direct communication with human service personnel, the customer/client can make conversation via text or voice with the chatbot software [2].

The chatbots utilize the AI embedded conversational systems capable to recognize customers and information systems database driven keywords or word patterns to provide the human-like answer in real-time. Chatbots have become an essential part of organizational business infrastructures while improving a customer service with faster and cost effective best quality support.
