**4. Chatbots future challenges**

With continuing increase number of Chatbots in the government, business, academia, industry, and other domains, there is a new trend to market their services and products via chats and bots 24/7 worldwide. Given the large popularity of utilizing the chatbots applications, there are technological challenges concerning the impact that different usage contexts have on the chatbots' application in mobile commerce (mCommerce). Given number of differences in the nature of mobile business not all shopping contexts may be best fit for chatbots.

To address these challenges the following chapters present various examples of the client's perceptions and level of adoption of chatbots in mobile commerce. The current studies show that Chatbots are more suitable in the context of one-attribute, information-light, and group-buying tasks, whereas traditional Apps are suitable for multi-attribute, information-intensive, and single-buying scenarios [6]. There are yet new opportunities to design novel chatbots that will provide best user experiences and ultimately enhance the user perceptions and adoption intentions in all commercial sectors. The path to future is often found while looking in the past and asking a simple question, how did we get here [7–9].
