**3. The Chatbots applications in B2B**

Today, the chatbots are well accepted in the B2B providing a business value and promote framework for training chatbots in order to to better serve B2B customers.

Chatbots have potential to provide support for fast and effective B2B shopping experience by providing personalized support and guidance, helping customers to find the right products or services quickly and efficiently. The B2B chatbots are trained to understand the unique client's needs and preferences, by utilizing a data analytics tools to seek insights into customer experience and preferences. By leveraging this data, chatbots can be trained to provide personalized recommendations, answer specific questions, and guide customers through the purchasing process [5].

One of the most essential criteria for a successful business is a customer satisfaction and perception of having the best quality of service with the best quality and guarantees of company services or products. The business to client and client to business communication is fundamental part of the company's success and future sustainable and successful growth. The next section, bring to light future challenges that chatbots will be facing in the years to come.
