Contents


Preface

The emergence of artificial intelligence (AI) is changing the way business processes and customer services are executed in organizations both internally and externally. For example, today, instead of interacting with a human representative, customers are often directed to AI-driven software agents called chatbots, which provide services automatically based on the client's questions. The integration of chatbots in daily business has become a reality and is just the beginning of AI being applied

This book presents the latest advances in chatbots and brings to light the latest findings and future research in chatbot architectures. It also explains how chatbots work in different domains, their current technological limitations, and future trends of the technology. The book promotes the creation of interdisciplinary research teams to push the edge of innovation and research of the next generation of AI-driven

**Eduard Babulak**

Alexandria, VA, USA

National Science Foundation,

to businesses and many other economic sectors worldwide.

conversational technologies.
