*3.4.1 Satisfaction*

The results of the study showed that participants agreed that satisfaction with health care services does influence their access to healthcare. The participants attributed satisfaction to quality health care, waiting time for treatment, and costeffectiveness of healthcare services. Respondents explained quality health care as the one that is considered to be safe, efficient, inclusive, patient-centered, timely, and that makes customers happy. Respondent also believed that when patients do not get quality healthcare, they may reduce the number of times they visit a particular health facility or they may stop accessing health care from those particular health facilities.
