**Acknowledgements**

This work is based on research carried out in the Basque Country during a 6-month Erasmus study period abroad. The research was the subject of the master's *Corporate Social Responsibility and Social Report: A Case Study in the Basque Country DOI: http://dx.doi.org/10.5772/intechopen.105511*

degree final thesis in the Business Economics course of the Federico II University of Naples. I thank the University of the Basque Country and my Italian tutor of Federico II University of Naples, Professor Riccardo Viganò, for the opportunity. I also thank the company *Telefónica* S.A. for the valuable interviews and company materials provided for the drafting of the chapter.
