**Author details**

Jia Li1 \* and Patrick Fisher2

1 Wake Forest University School of Business, Winston-Salem, NC, USA

2 Intrics Retail Strategy and Consulting, Richmond, VA, USA

\*Address all correspondence to: lijia@wfu.edu

© 2022 The Author(s). Licensee IntechOpen. This chapter is distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/3.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

*Consumers' Curbside Pickup and Home Delivery Shopping Behavior in the Post-Pandemic Era DOI: http://dx.doi.org/10.5772/intechopen.107377*

## **References**

[1] U. C. Bureau. Annual Retail Trade Survey Supplemental E-commerce Tables. 2020. Available from: Census. gov. https://www.census.gov/data/ tables/2020/econ/arts/supplementalecommerce.html

[2] "List of Defunct Retailers of the United States," Wikipedia. 2022. [Online]. Available from: https:// en.wikipedia.org/w/index.php?title=List\_ of\_defunct\_retailers\_of\_the\_United\_ States&oldid=1092477281

[3] Redman R. Online grocery to more than double market share by 2025. Supermarket News. 2020. Available from: https://www.supermarketnews. com/online-retail/online-grocery-moredouble-market-share-2025

[4] Reagan C. What's behind the rush into the low-margin grocery business. 2013. Available from: https://www.cnbc.com/ id/100794988

[5] "eGrocery Transformation: Market Projections and Insight into Online Grocery's Elevated Future," Mercatus. Available from: https:// info.mercatus.com/online-groceryshopper-consumer-behavior?\_ ga=2.50433130.296191318.1654268320- 545170015.1654268320

[6] Redman R. "E-Commerce to Account for 20% of U.s. Grocery Market by 2026," Supermarket News. Available from: 2021. https://www.supermarketnews.com/ online-retail/e-commerce-account-20 us-grocery-market-2026

[7] "Amazon Wants to Double Its Locker Program Over the Next Year," GRA, 2019. Available from: https://www.gra.world/ amazon-wants-to-double-its-lockerprogram-over-the-next-year/

[8] Silverstein S. "Lowes foods brings grocery pickup lockers to office buildings," Grocery Dive. Available from: https://www.grocerydive.com/news/ lowes-foods-brings-grocery-pickuplockers-to-office-buildings/601596/

[9] Glorioso C, Givens A, Stulberger E. "I-team: Restaurants use false identities on food delivery websites". NBC New York. Available from: https://www. nbcnewyork.com/news/local/seamlessrestaurant-grubhub-fake-eateryunregulated-kitchen-investigation-iteam-new-york-city/2013699/

[10] Li J, Moul C. "Impact of E-commerce on grocery shoppers' channel choice, Shopping Frequency, and Basket-Composition," Working Paper. 2019

[11] "Data Axle Database." Available from: https://www.data-axle.com/ what-we-do/reference-solutions/

[12] Brasier J. Fresh data: Breaking down grocers' market share in Greensboro/ Hp, Winston-Salem Metros. Triad Business Journal. 2018. Available from: https://www.bizjournals.com/triad/ news/2018/04/02/fresh-data-breakingdown-grocers-market-share-in.html

[13] Griffin E. Americans turning to dollar stores for groceries. 2021. Available from: https://www.wtoc. com/2021/09/05/americans-turningdollar-stores-groceries/

[14] "SafeGraph's Patterns Database." Available from: https://www.safegraph. com/

[15] Biggar E, McAdams D. "Time is money - Shoppers buy more when they stay longer," 2007. Available from: https://fliphtml5.com/olpx/fgfr/basic/

[16] Troy M. Lidl gets physical. Retail Leader. Available from: https:// retailleader.com/lidl-gets-physical/

[17] Quelch J, Carlson C. Reed supermarkets: A new wave of competitors. Harvard Business School Case. Available from: https://hbsp. harvard.edu/product/4296-PDF-ENG/

[18] Li J, Moul C. Grocery and E-commerce: Channel-specific impacts of brick-and-mortar entry and new competing Curbside services. Available from: http://ssrn.com/abstract=4235396

[19] Ellickson PB, Paul LE. Wal-Mart and the geography of grocery retailing. Journal of Urban Economy. 2013;**75**:1-14

[20] Kotler P, Keller K. Marketing Management. 15th ed. Boston: Pearson; 2014

[21] Dickson PR, Sawyer AG. The Price knowledge and search of supermarket shoppers. Journal of Marketing. 1990;**54**(3):42-53. DOI: 10.2307/1251815

[22] Etumnu C, Widmar NO, Foster K, Ortega D. What Drives Online Grocery Shopping? Atlanta: GA; 2019. p. 26

[23] Van Hove L. Consumer characteristics and E-grocery services: The primacy of the primary shopper. Electronic Commerce Research. 2022;**22**(2):241-266. DOI: 10.1007/ s10660-022-09551-x

[24] Wang O, Somogyi S. Consumer adoption of online food shopping in China. British Food Journal. 2018;**120**(12):2868-2884. DOI: 10.1108/ BFJ-03-2018-0139

[25] van Ewijk BJ, Steenkamp J-BEM, Gijsbrechts E. The rise of online grocery shopping in China: Which brands will benefit? Journal of International

Marketing. 2020;**28**(2):20-39. DOI: 10.1177/1069031X20914265

[26] Siddiqui M, Tripathi S. Grocery retailing in India: Online mode versus retail store purchase. International Business Research. 2016;**9**:180. DOI: 10.5539/ibr.v9n5p180

[27] Seitz C, Pokrivcak J, Tóth M, Plevný M. Online grocery retailing in Germany: An explorative analysis. Journal of Business Economics and Management. 2017;**18**:1243-1263. DOI: 10.3846/16111699.2017.1410218

[28] Lee D, Jeong H, Cho J, Jeong J, Moon J. Grocery shopping via T-commerce in Korea: New Shopping Channel adoption behavior based on prior E-commerce experience. International Food Agribus Management Review. 2015;**18**(2):16

[29] Chin S-L, Goh Y-N. Consumer purchase intention toward online grocery shopping: View from Malaysia. Global Business and Management Research: An International Journal. 2017;**9**(4s):221-238

[30] Zhu Q, Semeijn J. Antecedents of Customer Behavioral Intentions for Online Grocery Shopping in Western Europe. In: Foscht T, Morschett D, Rudolph T, Schnedlitz P, Schramm-Klein H, Swoboda B, editors. European Retail Research: 2013. Wiesbaden: Springer Fachmedien; 2015. pp. 1-19. DOI: 10.1007/978-3-658- 07038-0\_1

[31] Khan MA, Rizvi M, Zubair SS. Prospects for online grocery shopping in Pakistan. Governance and Management Review. 2019;**4**(2):16

[32] Gomes Rola M. Consumer behavior: Online grocery shopping in Portugal. 2015. Available from: https://run.unl.pt/ handle/10362/15696

*Consumers' Curbside Pickup and Home Delivery Shopping Behavior in the Post-Pandemic Era DOI: http://dx.doi.org/10.5772/intechopen.107377*

[33] Driediger F, Bhatiasevi V. Online grocery shopping in Thailand: Consumer acceptance and usage behavior. Journal of Retailing and Consumer Services. 2019;**48**:224-237. DOI: 10.1016/j. jretconser.2019.02.005

[34] Elms J, de Kervenoael R, Hallsworth A. Internet or store? An ethnographic study of consumers' internet and store-based grocery shopping practices. Journal of Retailing and Consumer Services. 2016;**32**:234-243. DOI: 10.1016/j.jretconser.2016.07.002

[35] Zatz LY et al. Comparing shopper characteristics by online grocery ordering use among households in lowincome communities in Maine. Public Health Nutrition. 2021;**24**(15):5127-5132. DOI: 10.1017/S1368980021002238

[36] Sathiyaraj S, Kumar AS, Subramani AK. Consumer perception towards online grocery stores, Chennai. Zenith International Journal of Multidisciplinary Research. 2015;**5**(6):24-34

[37] Chu J, Chintagunta P, Cebollada J. Research note—A comparison of withinhousehold Price sensitivity across online and offline channels. Marketing Science. 2008;**27**(2):283-299. DOI: 10.1287/ mksc.1070.0288

[38] Lewis M. The effect of shipping fees on customer acquisition, customer retention, and purchase quantities. Journal of Retailing. 2006;**82**(1):13-23. DOI: 10.1016/j.jretai.2005.11.005

[39] Belavina E, Girotra K, Kabra A. Online grocery retail: Revenue models and environmental impact. Management Science. 2017;**63**(6):1781-1799. DOI: 10.1287/mnsc.2016.2430

[40] Huyghe E, Verstraeten J, Geuens M, Van Kerckhove A. Clicks as a healthy

alternative to bricks: How online grocery shopping reduces vice purchases. Journal of Marketing Research. 2017;**54**(1):61-74. DOI: 10.1509/jmr.14.0490

[41] Hollis-Hansen K, Seidman J, O'Donnell S, Epstein LH. Episodic future thinking and grocery shopping online. Appetite. 2019;**133**:1-9. DOI: 10.1016/j. appet.2018.10.019

[42] Ikonen I, Sotgiu F, Aydinli A, Verlegh PWJ. Consumer effects of frontof-package nutrition Labeling: An interdisciplinary Meta-analysis. Journal of the Academy of Marketing Science. 2020;**48**(3):360-383. DOI: 10.1007/ s11747-019-00663-9

[43] Coffino JA, Udo T, Hormes JM. Nudging while online grocery shopping: A randomized feasibility trial to enhance nutrition in individuals with food insecurity. Appetite. 2020;**152**:104714. DOI: 10.1016/j.appet.2020.104714

[44] Borle S, Boatwright P, Kadane JB, Nunes JC, Galit S. The effect of product assortment changes on customer retention. Marketing Science. 2005;**24**(4):616-622. DOI: 10.1287/ mksc.1050.0121

[45] Nenycz-Thiel M, Romaniuk J, Dawes J. Is being private better or worse online? private labels performance in online grocery channel. In: Martínez-López FJ, Gázquez-Abad JC, Gijsbrecht E, editors. Advances in National Brand and Private Label Marketing. Cham: Springer International Publishing; 2016. pp. 63-65. DOI: 10.1007/978-3-319-39946-1\_7

[46] Gielens K, Gijsbrechts E, Geyskens I. Navigating the last mile: The demand effects of click-andcollect order fulfillment. Journal of Marketing. 2021;**85**(4):158-178. DOI: 10.1177/0022242920960430

[47] Jia J, Li J, Liu W. Expectation-based consumer purchase decisions: Behavioral Modeling and observations. Forthcoming at Marketing Letters

[48] Li J, McCrary R. Consumer communications and current events: A cross-cultural study of the change in consumer response to company social media posts due to the Covid-19 pandemic. Journal of Marketing Analysis. 2022;**10**(2):173-183. DOI: 10.1057/s41270-021-00138-3

[49] "New Acosta Report Details the Evolving Impact of COVID-19 on Consumer Behavior," 2021. Available from: https://www.acosta.com/news/ new-acosta-report-details-the-evolvingimpact-of-covid-19-on-consumerbehavior/

[50] Kleckler A. Food Lion Triples Delivery Footprint," Progressive Grocer. 2020. Available from: https://progressivegrocer.com/ food-lion-triples-delivery-footprint/

[51] Lake R. Grocery shopping statistics: 23 fun size facts to know. CreditDonkey. 2016. Available from: https://www. creditdonkey.com/grocery-shoppingstatistics.html

[52] Renner B, Baker B, Cook J, Mellinger J. The future of fresh: Patterns from the pandemic. DELOITTE Consum. Ind. Cent., p. 16

[53] Tighe D. Grocery shopping responsibility share in the United States by gender 2018. 2020. Available from: https://www.statista.com/ statistics/817500/grocery-shoppingresponsibility-share-us-by-gender/

[54] "Consumer Surveys: A Continued Look at COVID-19's Impact on Food Purchasing, Eating Behaviors and Perceptions of Food Safety,"

Food Insight, 2021. Available from: https://foodinsight.org/ consumer-surveys-covid-19s-impact/

[55] Reiley L. Bigger Hauls, Fewer Choices: How the Pandemic Has Changed Our Grocery Shopping Habits Forever. Washington Post, 2020. [Online]. Available from: https://www.washingtonpost.com/ road-to-recovery/2020/09/01/ grocery-shopping-coronavirus-impact/

[56] Shen H, Namdarpour F, Lin J. Investigation of online grocery shopping and delivery preference before, during, and after Covid-19. Transparent Research Interdisciplinary Perspectives. 2022;**14**:100580. DOI: 10.1016/j. trip.2022.100580

[57] Eriksson N, Stenius M. Online grocery shoppers due to the Covid-19 pandemic - an analysis of demographic and household characteristics. Procedia Computer Science. 2022;**196**:93-100. DOI: 10.1016/j.procs.2021.11.077

[58] Choi A, Lu S, Li J, Vassallo J. The Impact of Political Ideology on Consumers' Variety Seeking Behaviour in the Face of a Global Pandemic. Sydney: University Of Sydney; 2022

[59] Brehm JW. A Theory of Psychological Reactance. Oxford, England: Academic Press; 1966

[60] Farber E. Online impulse buys: The newest item on the grocery industry's list. Grocery Dive. 2020. Available from: https://www.grocerydive.com/spons/ online-impulse-buys-the-newest-itemon-the-grocery-industrys-list/589763/

[61] Chintala SC, Liaukonyte J, Yang N. Browsing the Aisles or Browsing the App? How Online Grocery Shopping Is Changing What We Buy. Working Paper. 2022

*Consumers' Curbside Pickup and Home Delivery Shopping Behavior in the Post-Pandemic Era DOI: http://dx.doi.org/10.5772/intechopen.107377*

[62] SymphonyIRIGroup. The CPG Basket: Fostering Growth in a Time of Conservation. 2011. [Online]. Available from: https://www.supermarketnews. com/sites/supermarketnews. com/files/uploads/2012/01/T\_ TDecember2011CPGBasket.pdf
