**8.5 Method**

The final area of note from this process is related to the methodology used. This is seen as effective, but raises some interesting points, particularly in relation to the efficacy of qualitative observation. This is inherently subjective and reliant on the observer being able to interpret the external evidence of internal emotion in an unbiased way. To combat this potential, observed perception of emotional experience was not included without physical evidence of this occurring. Generally, this took the form of verbal comment or non-verbal utterance or other easily interpreted physical action, such as feet stamping, gesticulation or subdued or introverted behaviour. This led to sometimes descriptive narratives of observation being produced, in which what was happening is clear, but not what the participant was feeling. It was at this point that the other methods of feedback capture became useful to corroborate, inform and augment the impression garnered from the observations (which were by and large more negative than the written feedback).
