*3.3.1 Desired feedback topics*

The residents mentioned physician-patient relationship and professional performance as an area they wish to receive feedback on from patients. This includes whether patients trust the resident, how the residents approach patients, and whether the patients feel the resident takes time for them. But also, whether the resident takes a patient seriously, listens to, and shows empathy toward the patient. Another area mentioned was the communication of medical knowledge, which involves giving understandable medical advice and if patients have the feeling that they can ask questions. Communication skills were also seen as a feedback topic residents would be interested in, such as information transfer, providing clear explanations, and breaking bad news.

#### *3.3.2 Undesired feedback topics*

While residents mentioned a variety of areas, they wish to receive feedback on, there are also a few areas they preferably wish not to receive feedback on from patients. These areas include feedback on their medical knowledge and personal aspects, such as the residents' kindness. Other areas mentioned were organizational matters, such as waiting time, facilities of the waiting room, the process of making appointments, and general aspects of the hospital they are working in such as the restaurant and interior design. Residents felt that these particular topics do not concern them.

#### **3.4 Patients' feedback topics versus residents' feedback topics**

When comparing both patients' and residents' perspectives regarding patient feedback topics clear similarities were seen (**Table 3**). For instance, communication of medical knowledge and the physician-patient relationship was desired feedback topics for both. However, differences between the two groups were identified as well.


#### **Table 3.**

*Feedback topics mentioned by the participants. An overview of feedback topics mentioned by both patients and residents is presented along with the identified feedback levels. The feedback topics in italics represent topics about which patients and residents would or would not like to receive feedback, respectively.*

While patients wish to provide feedback on organizational matters, such as waiting time, facilities of the waiting room, and process of making an appointment, residents wish not to receive feedback on any of these matters. Furthermore, patients also wish to provide feedback on personal aspects, such as kindness, representativeness, attitude, and tone of voice, whereas residents wish not to receive feedback on kindness either. Additionally, residents put forward their professionalism and medical knowledge as topics they would and would not like to receive feedback on, respectively. Both these topics were not pointed out by patients altogether.

#### **3.5 Feedback level**

For the purpose of residents' learning, the level of feedback provision has been identified as well (**Table 3**). Generally, patients intend to provide feedback at the task level, process level, and self-level, whereas residents do not wish to receive feedback at the self-level. Providing or receiving feedback at the self-regulation level was not mentioned by the participants altogether.
