**3. Framework for diagnostic of maturity level of organizational performance**

Disruptive processes appear nevertheless in any environments and nowadays change, balance, technology, transformation may not be avoided; moreover, after a long period of stop-and-start, with direction research in the pandemic time, which revealed clearly that previous solutions should be reviewed and soundly transformed, a diagnostic of the entity's reality is needed.

The RADAR tool has been developed on the basis of the Deming cycle (Plan-Do-Check-Act) but adding the organization's reason of existence in the ecosystem, measured through the results composed by perceptions and outcomes/outputs/indicators, all of these benchmarked versus targets.

The assessment/diagnostic tool allows the management team to analyze in depth the working style in order to manage more effective and efficient, but to enable the strategy and plans definition in clear priority and consistent follow-up. The starting point is the results aimed to achieve, once determined, approaches are set in place to deliver these results, approaches become operational through


**Table 3.**

*Radar assessment framework for enablers.*

deployments, and their effectiveness, efficiency, and sustainability are assessed and refined. The assessment framework is detailed in **Table 3** for enablers and **Table 4** for results.

For a better understanding of how the day-to-day activity of the organization should be framed into the excellence assessment, some guidance is presented in **Table 5**. Current tools, developments, and ways of working may be associated to


#### **Table 4.**

*Assessment framework for results.*

enablers, but the management thinking design should always be mirrored by the results (perceptions and outcomes) assessment and their evolution understanding, compared with targets and adequately/dynamically benchmarked. The cause-effect relation helps in understanding the "why" behind the organization's approach, the "how" to deploy the approaches, and the achievements as a result, in practice the consequence of all these actions.
