**Author details**

Ken Kalala Ndalamba1 \* and Euzália do Rosário Botelho Tomé2


\*Address all correspondence to: ndalambaken@gmail.com

© 2021 The Author(s). Licensee IntechOpen. This chapter is distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/ by/3.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

*Process Management: A Requirement for Organizational Excellence in the Twenty-First Century… DOI: http://dx.doi.org/10.5772/intechopen.101769*
