**5. Actions steps**


## **6. Implications of the study**

In addressing the importance of PM as a requirement for OE in the twenty-first century business environment, this study makes five meaningful contributions:


Each of these practical implications has value as organizations and businesses seek to achieve excellence, which will result in the trust, followership, commitment, and extra-role behavior of their employees [78].

#### **7. Conclusion**

One of the challenges of the twenty-first century business environment is the Covid-19 pandemic. Its consequences have shaped a new business environment requiring excellence in the way in which businesses are conducted. Process management (PM) is identified as a requirement for organizational excellence (OE).

The purpose of the study was to examine the importance of process management as a requirement for organizational excellence. Six testable propositions about process management that addressed the nature of process management and organizational excellence were formulated. Opportunities for future research abound

in testing the elements and propositions of this study. Each of the propositions suggests measurable elements of PM and OE that have practical implications for modern organizations.

As organizations and businesses struggle to find their feet in order to earn and retain the trust of those whom they seek to lead and to serve, they require wisdom, experience, and a broad range of skills that are important to understand and establish PM that promotes OE [79]. As scholars and practitioners work together to examine the propositions of this study, they have the opportunity to confirm or disconfirm the validity of the assumptions and ideas contained herein.
