**Abstract**

Urban informality is fast becoming a permanent feature in cities not only in the global South but also in the global North, hence the need to include it in the delivery systems of the city for sustainable urbanity. However informal settlements are left out in the service delivery systems of cities and this has created spatial deprivation in the city. The exclusion of urban informality is not only a denial of their right to the city but also a denial of environmental justice to these people, which also constitute unsustainable housing. Including informal settlements in the urban fabric will result in sustainable housing because the housing delivery is very important in attaining sustainable development goals. All cities therefore need to provide its services to all the city inhabitants for inclusive and sustainable city. Informal settlements demands safe and liveable spaces for their well being and the sustainability of the city. Effective waste management in informal settlements does not only reflect the inclusivity of the city but is also an important pillar for sustainable city. The research used a mixed methods approach to data collection, where both qualitative and quantitative methods were used to collect data. The research find out that informal settlements in Masvingo city are excluded from the waste collection services and this is imposing an impending danger to their lives because of life threatening environments that surround informal settlements.

**Keywords:** informal settlements, waste management, inclusive cities, sustainable cities
