**4. Analysis of interviews**

In this section, the resilience of residents in Dutch neighborhoods is analized on the basis of ten interviews with key persons. In the appendix, a short description is given of the interviewees and their involvement into the subject. In the report, randomly assigned letters refer to the ten interviewees. The reporting is in the order of the elements of the conceptual model. However, we start in the center of the model with the descriptions of the concept of resilience, as given by the interviewees.

#### **4.1 In-practice definitions or resilience**

Most interviewees relate the term resilience to social progress. C gives a rich description: 'It is a wonderful word. It includes strength and optimism. It expresses dynamics. It dents in and out and brings you further. […] It helps to make connections. It is taking blowes as well'. According to A, resilience can be triggered by experiences of inequality. 'You have to rely on your inner anchor', says E. F adds to that: 'It has to be tensive. If you cannot lose, you cannot win.' However, some conditions have to be met in order to be resilient:. 'Have attention for the problems. […] One needs to have a safe base. One needs to be sheltered and to have a basic income', D states.

Remarkably some interviewees address individual differences in resiliency. Some people show no tendency to be resilient (A). 'They are probably not self-reliant, nor will they become so. And (yet) we pretend that it will happen. Everybody resilient in the neighborhoods, everybody happy', A relates. Used in this way, resilience has become an empty word, H states. Furthermore, F suggests to mobilize the silent force of modest people as well: 'They are not the people who are always omnipresent in the commissions and meetings in the neighborhood.' Resilience concerns the relationship between people and their environment: 'What you inflicts on the planet, you inflict do on yourself. If you are not be aware of that, it becomes a zero sum game.' It is a referral to spillover effects and lack of environmental responsibility.
