**1. Introduction**

The Palu earthquake, Indonesia, on September 28, 2018, caused severe damage with a reasonably broad impact. At the time of this writing, the atmosphere of grief and trauma of the people affected directly and indirectly began to disappear. The earthquake has a complete phenomenon in the movement of faults, tsunamis, landslides, and liquefaction events. Simultaneous liquefaction in several locations is unique in the world. This liquefaction phenomenon has received attention from the people in the world because the mudflow event during liquefaction has devastated infrastructure and housing on a massive scale [1].

Palu City and its surroundings based on topographic, geological, and seismological conditions can suffer damage due to earthquakes, including secondary disasters (tsunami, liquefaction, and cliff landslides). The earthquake in Palu on May 20, 1938, with a magnitude of 7.6 SR, was the previous incident with many fatalities. Studying, analyzing, and estimating all the supporting factors and the potential for disasters of such magnitude, the government needs to empower all components of society. The role of stakeholders in providing thoughts and recommendations is not accurate. Before and after an earthquake disaster occurs, they are better prepared psychologically and physically to reduce the impact of the disaster [2].

After a disaster with a significant impact, as mentioned above, various parties immediately carried out rehabilitation and reconstruction work, one of which was in transportation infrastructure. There are rehabilitation and reconstruction works on several roads, handling roads affected by liquefaction, including drainage systems, construction of retaining walls, construction of bridges, maintenance of bridges, and construction of access roads to permanent residences for disaster victims. According to its stages, the implementation of the rehabilitation and reconstruction was carried out, starting from recovery, trauma healing, permanent planning up to the overall reconstruction. The trauma healing stage is the starting point for the rehabilitation and reconstruction directly related to the community [3].

The implementation of rehabilitation and reconstruction due to natural disasters has not been completed yet. In early 2020 the Palu area could not avoid the non-natural disasters that plagued the world as a whole, namely the COVID-19 pandemic. This condition adds to the pressure to complete all stages of rehabilitation and reconstruction, especially work productivity which is directly impacted by restrictions on the labor movement. The decline in performance was mainly due to limited employee interactions with concerns and the potential risk of being exposed to the coronavirus. Covid-19 is transmitted by shedding droplets when an infected person coughs or exhales. Then, the released droplets will fall on nearby objects and surfaces, thereby polluting the surrounding environment [4].

Mitigation management and natural disaster recovery are an inseparable series of activities, starting from planning, mitigation, trauma healing, rehabilitation, and reconstruction, to socio-cultural recovery of the community. The speed and accuracy of planning play an essential role in achieving the success of post-disaster management. A thorough understanding and mapping are required in determining the plan that can be implemented appropriately in the field. Planning and implementation of work must consider the latest conditions taking into account the potential for recurring disasters. A thorough and well-targeted evaluation is required to ensure that the rehabilitation and reconstruction process runs according to the community's expectations. One of the evaluations that can be done is to measure community satisfaction at the job site. Because community satisfaction is one of the essential things in measuring the success of rehabilitation and reconstruction, the valuable experience from this disaster incident can be developed by a community satisfaction prediction model. The model that is built is expected to be an improvement step in the process of implementing rehabilitation and reconstruction in other activities.
