**Appendix**

Due to space limitations, we wrote a *Supplementary Materials* document that is available upon request from the authors. Its contents can be summarised as follows: First, it provides further insight into our conceptualisation of *e*CLSC-relevant consumer behaviours. Second, it provides complementary details about the literature search and literature identification phase conducted as part of **Section 3** in the chapter. Finally, it offers an in-depth account of our taxonomy development strategy, including explanations for all the decisions and iterations leading to the final taxonomy presented in **Table 2**.
