**4. Categories of medical laboratory clients and customers**

The laboratory has several clients otherwise called customers that expects much from the medical laboratory [17].

For the sake of this chapter, the customers shall be classified into five (5) as their expectations are shown in **Table 2**.



**Table 2.**

*Categories of customers and their expectations from medical laboratories.*

v.The medical laboratory profession: The medical laboratory profession is also a client in the sense that the regulatory body like medical laboratory science council of Nigeria (MLSCN) or the professional body like association of medical laboratory scientists of Nigeria (AMLSN) gets satisfied with medical laboratory services based on quality results released by qualified professionals from various medical laboratory facilities. This is because, the quality results released to the clients provides satisfaction to the patients and to the profession. This generally promotes the profession among others.
