**10. Conclusion**

The World Health Organization (WHO) made access to emergency care services a part of human rights that should be available for everybody regardless of gender, nationality, or condition [1]. This proposal is a method to decongest the emergency departments and make it easy for people to get emergency care or advice in timely manner. This would enable EDs to have a surge capacity in case it is needed. There are difficulties in the implementation of such processes due to general public behaviours and expectations, and operational changes required of PHC, call centers, and clinical staff from a training perpective.. These difficulties can be managed by political will, staff training, and educating the general public.
