*3.2.1.1 Self-concept*

*Lifestyle and Epidemiology - The Double Burden of Poverty and Cardiovascular Diseases...*

messages, clarity and confidence to the participants.

The agent should be able to build good interpersonal relationships with the recipients and other stakeholders (dietician and the pharmacist) to relate and create an environment conducive for implementation of the training programme. An agent should be able to motivate and empower the participants to bring out the best in them through management skills. An agent listens actively to hear the participants' thoughts and messages and respond appropriately through listening skills. Good communication skills enable the agent to create a healthy interaction among the participants, communicate effectively so that he/she can understand problems, elaborates the points of the team and his own, and effectively conveys ideas and

The agent treats the participants equally during training and know-how to consider the differences in each one's personalities. The agent is friendly and honest to the participants to create an admirable and pleasant environment good for interaction. People love to be with a person who has a desirable attitude and a pleasant manner of dealing with other people. The agent should be patient and persevering to be able to appreciate and understand the difficulties of the participants and determined to see objectives achieved. The agent also has a sense of empathy for the participants who need to be understood. The agent should competent and demonstrate a professional attitude in carrying out their function. The agent should be respectable, reliable and committed to helping the participants learn for themselves and also confident to project a positive and purposeful

The recipients refer to a person who receives the activity [5]. The recipients were all the HBCs who care for the diabetes mellitus people and benefited from the training programme design. The HBCs have the responsibility to provide effective and efficient quality health care to people with diabetes. The agent should be informed by the recipients' experiences in the context they are providing service that the training programme is needed to address the training needs identified during situational analysis. The recipients interact with the agent by reacting during the implementation of the training programme to achieve their

The recipients are expected to have certain characteristics that enable them to benefit from the programme and to participate fruitfully during the training. They are expected to be caring for people with diabetes to be able to participate in the training programme to achieve the desired outcomes of providing quality care. The HBCs as the recipients of the training programme in this context should be emotionally intelligent to be able to change and cope during training [8]. Attending the training programme would enhance knowledge, skills and attitudes to enable the

The HBCs as the recipients are expected to have the following characteristics of adult learners by Malcolm Knowles as outlined in Klopper (2009): self-concept, adult learner experience, readiness to learn, orientation to learning and motivation

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*3.1.2 Skills*

*3.1.3 Attitude*

**3.2 Recipient**

desired goals.

atmosphere in the workshop.

*3.2.1 Characteristics of recipients*

recipients to perform their expected activities.

HBCs as the recipients in this study and as adult learners are entitled to make their own decisions and take control of their own lives. The HBCs as adults identify the value of attending training because they want to learn what will be useful to them. The researcher role as a facilitator during the implementation of the training programme is to guide and direct them.
