**5. Human Capital Experience (HCX): a scintillating and exuberating experience**

Human Capital Experience (HCX) (**Figure 1**) is a digi-transformative and intervention at times of uncertainty for Gen-Z CHROs' to assess and evaluate the experiential needs of employees, customising work algorithms, configuring work processes and creating creative workspace. The HCX improves EE, optimises digital EX and holistically measures the employee performance and manage Employee Life Cycle (ELC). The deliverable positive outcome of an 'Employee Engagement (EE)' is 'Employee Experience (EX)' and the essence of EX is not only engaging the body of the employees but also touch the soul and mind [48].

The offering of perks at work, rewards and appraisals in between small and big moments to the workforce has become a source of pride and a competitive differentiator for companies vying for 'Top Talent'. In a 'Hybrid Cloud Platform', the world of work makes the people to work better, deliver digital experiences and unlock productivity [49].

In a gig world, 'Money' is no longer the inspiring and motivating factor for 'Gen-Z'. The physical, cultural and technological work environment, promising 'Work Culture and Employee Experience (EX)', is on the rise during the entire HCM cycle from preemployment to exit en route recruitment, selection, onboarding, employee development, career management, performance management. The Employee Experience (EX) focuses on satisfying the experiential needs of the workplace and transforms the workforce into engaged employees. It is an integrated approach that deals with psychocognitive sentiments and intersects employee expectations, needs and wants with the organisational expectations, needs and wants, that is the relationship between the organisation and the employees. To sum up, EX is the sum of real and true feelings and expectations of the workforce about the world of work [50].

The Employee Experience (EX) emerged as a proven and easy-to-follow framework that helps to focus on the right activities and actions to improve the lives and livelihoods of bottom of the pyramid. The designing of an organisation with techno-cultural, physical environments encapsulate the inter-relationship between an Organisation and Employee Experience (EX), that is the real business value underlying 'making employees happy at work'.

#### **Figure 1.**

*Global Human Capital Experience (HCX)—a Kaleidoscopic view. Source: Deloitte University (2017).*
